Sustainable Tenancy Worker

6 months ago

Derby, United Kingdom Action Housing & Support Full time

**Tenancy Sustainment Officer**

Action is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and agency workers to share this commitment.

**Job Purpose**

The role of the Tenancy Sustainment Officer is to manage a client caseload, providing support that delivers positive outcomes for both the client and the organisation. They are responsible for delivering the organisation’s obligations to the client and ensuring that the client is assisted to access all opportunities afforded to them.

**This project is aimed at medium need complex clients who have repeated failed tenancies or who have found themselves previously homeless and require support to live independently. The clients that we support tend to have complex needs around homelessness, substance misuse, offending and mental health. This is a 40 bed accommodation based service with a mixture of shared and single units. The support that is offered is a flexible approach to meet the clients needs and will focus on harm reduction and trauma informed practice.**

The TSO will provide front line delivery of a high standard of client support, which is proactive and effective in its implementation to achieve positive outcomes for the client and the organisation. Sustainable Tenancy Workers are responsible for all client activities relating to support and engagement, from when a client enters the service to when they leave. They will work with the client in a positive, energising and engaging manner, promoting positive engagement that will motivate clients to maximise full potential and minimise negative outcomes.

Tenancy Sustainment Officers are responsible for the accurate and timely completion of client records / documentation. They must positively promote and engage in the delivery of support models employed by the organisation and work collaboratively with colleagues to ensure that the organisation offers the best possible service to clients, in the most appropriate way. They must also work in collaboration with partner organisation’s to ensure a holistic and client centred approach to support is provided.

The TSO is responsible for the delivery of frontline services and as such must work in an appropriate manner to uphold and promote the organisation’s reputation in the external environment at all times. Action are committed to multiagency working and the STW will build and maintain strong working relationships with internal and external stakeholders as well as partners and commissioners.

a **Tenancy Sustainment Support Officer** based in **Amber Valley**. Joining us on a full-time, permanent basis, working up to 38 hours per week, you will receive a competitive salary of **£21,825 - £23,825 per annum.**

**Action Housing **is a Registered Charity and Housing Provider. Action offers support to vulnerable individuals and families, enabling them to establish and maintain a home and empowers tenants to recognise what they can do by supporting them to develop the skills they need for their long-term independence.

As our **Tenancy Sustainment Support Officer,** you will participate in the delivery of client engagement activities. This may be informing clients of relevant activities and facilitating their attendance, or leading or supporting the delivery of a group work session.

**Benefits available to our Tenancy Sustainment Support Officer** **include**:

- Mileage and Expenses
- Casual Dress
- Free Parking
- Free Tea and Coffee
- Westfield Employee Assistance
- Paid breaks
- Microsoft Service Pro + Work Mobile

**Responsibilities as our Tenancy Sustainment Support Officer** **will also include**:

- Participating in the delivery of client engagement activities, this may be informing clients of relevant activities and facilitating their attendance, or leading or supporting the delivery of a group work session
- Providing accurate, concise and clear documentation that is easily understood by clients and completing the required fields and case notes on the case management system
- Managing and updating Client Support Modules
- As well as being a good listener and communicator, they will be sensitive to the diverse needs of the client and have a clear understanding of professional boundaries. Support may include accessing community-based services, maximising benefits/income, dealing with accommodation issues and addressing issues relating to health and wellbeing
- Have and develop relevant, current knowledge about services, resources and opportunities that will likely benefit their clients and assist them in social or community engagement and timely, positive move-on. Clients who are exiting the service will be supported through the transition to ensure that the process is managed effectively. For accommodation move-on there will be a willingness to assist with transporting the client’s belongings where this is practical and appropriate.
- Assessing referrals a

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