Corporate Reception Team Leader

6 months ago

Derby, United Kingdom Integral UK Full time

**Based - Raynesway Derby (Rolls Royce)**

**Hours - 44 Monday to Friday**

**Main duties**
- To supervise the running of the reception and car-parking
- To ensure all guests receive an excellent welcome and that you consistently deliver great service
- Ensure consistent, high quality support is supplied to the business consistently
- To process the booking in of site visitors in accordance with local clearance procedures using client

software programs
- Use computer as an effective communication tool, inputting data as requested into excel and word

documents
- Ability to identify and escalate building maintenance issues/hazard perception
- Attend training as appropriate/on-line/out of house/self-development
- To handle any guest complaints and provide a swift solution or escalate as appropriate
- To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming

standards
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate

body language
- To be articulate and pre-empt the needs of clients and visitors
- To effectively deliver to all guests, Health and Safety and building information as necessary including

evacuation procedure upon arrival
- To communicate effectively with other departments and neighbouring Mitie sites
- To communicate professionally with residents of the building (inc. building-wide messages) and the client,

providing a 5* level of service at all times
- To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift

preparation
- To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department
- To maintain and actively utilise a portfolio of information to assist with client queries for example,

transport, car parking, local amenities, restaurants, hotels etc.
- To actively complete departmental checklists ensuring quality of service and standards pertaining to the

presentation and maintenance of meeting rooms and public areas
- To assist in any other reasonable duties as required by your colleagues, Managers or client

**Person Specification**
- Flexible and proactive
- Passionate about exceptional customer service.
- Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
- Ability to build positive relations with colleagues, guests and clients.
- Able to interact with all levels of personnel, including Senior Executives within the client organisation.
- Able to work off their own initiative and with mínimal direction.
- Confidently able to manage emergency situations and make decisions as required.
- Strong team player with a commitment to support their colleagues.
- Excellent written and oral communication skills.
- Exceptionally organised and skilled in multi-tasking.
- High attention to detail.
- Working knowledge and competent in the use of Microsoft Office software
- An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
- Computer literate (Word, Excel, Outlook E-mail)
- To be able to move heavy / bulky items safely
- A clear understanding of Health & Safety practices
- Customer focused with the ability to build positive relationships
- Enthusiastic and conscientious approach to all Site Support related tasks
- Clear, strong and confident communication skills
- Team player with a “can do” attitude

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