Customer Service Advisor

2 months ago


Blyth, United Kingdom CastleView Group Full time

We are currently looking to recruit a Customer Service Advisor to work on our Thames Water Metering contract. This is a remote working position.

As a Customer Service Advisor your duties and responsibilities will be:

- Handling inbound and outbound calls, managing customer enquiries, and booking appointments
- Accurately capture data from calls to support the management team in the production of reports
- Work with the Customer Experience Manager and Team Leaders to raise the profile of Morrison Water Services and the delivery of customer service for our client
- Ensure any service failures or priority issues are escalated to the Customer Service Manager for action
- Assist in closing the loop on all customer contacts to ensure they are resolved to the customer’s satisfaction
- Maintain ownership of any customer issue through to resolution Strive to outperform personal and team targets Strive to outperform the Thames Water Service Level Agreements

**Shifts and Salary**

Various shifts available

£19,000 per year

**To Apply, send an up-to-date CV



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