German Technical Support

4 months ago

Belfast, United Kingdom BSNI Full time

Bluestones staffing has secured a with an International IT firm in Belfast City Centre, Lightspeed to recruit x 10 Dutch Technical Support Specialists for their Hospitality customer care team.

This is based in Belfast and going to the office will be required on certain days for training and group team building.

**Salary**: £23,000 - £25,000

About the role:
Our Support Specialists understand that our Customers are the magic ingredient. They make it easier for restaurant owners to run their business while respecting their time. Support Specialists are obsessed with problem-solving and efficiently resolving customer issues. They are highly empathetic and natural educators - understanding the stress restaurateurs encounter. This is a fast-paced, collaborative environment all working towards common goals.

This position can be fully remote across Northern Ireland in line with our People Experience Policy and flexible working culture and will report into our Belfast Office.

What you’ll be responsible for:

- Becoming an expert in the field of our Hospitality product;
- Utilising consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution;
- Communicating with staff members regarding current/ongoing issues;
- Properly documenting and track customer issues and resolutions;
- Contributing in a proactive manner to the atmosphere in the team where you assist, coach and motivate team members

What you’ll be bringing to the team:
Above all else, Lightspeed employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product.

We Are Looking For:

- 1 or more years of customer service experience;
- Exceptional written and verbal communication skills in English and Fluent Dutch language
- Strong attention to detail with an emphasis on customer service and tech support;
- Strong multitasking skills and the ability to balance multiple areas of responsibility as well as requests from multiple sources;
- Proven troubleshooting skills, especially when dealing with new or complex issues;
- Self-starter who also works well in a team environment.
- A passion for technology

Who are we

Lightspeed powers small and medium-sized businesses in over 100 countries around the world with its cloud-based commerce platform. Its smart, scalable, and dependable all-in-one Point of Sale software system helps restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business. Founded in 2005 with offices in Canada, USA, Europe and Australia, Lightspeed recently completed its initial public offering on the Toronto Stock Exchange (TSX: LSPD).

Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine. Lightspeed has offices in Canada, USA, Europe, and Australia.

We’re passionate about enabling people to do their best work. Come work with us and find out what you can do

BSNI is acting as a recruitment agency

Type d'emploi : Temps plein

Salaire : £23 000,00 à £30 000,00 par an

Lieu du poste : En présentiel

Reference ID: LS01

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