Customer Support Specialist

5 months ago

Belfast, United Kingdom Lightspeed Full time

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not only to our customers but our internal Frontline agents who will be primarily receiving incoming calls from our customers.

About our team

Our support team is made up of foodies, musicians and expert troubleshooters. We work hard and play hard, celebrate everyone’s passions, and help guide our colleagues to do the best work of their lives. If you are looking for a close-knit and hardworking team then you’ve come to the right place

Responsibility
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Properly document and track customer issues and resolutions
- Follow escalation procedures as required
- Liaise with team leaders to best handle day to day situations to better customer experiences
- Handle miscellaneous duties and responsibilities as defined by management

About You
- 1-2 years of customer service experience
- Excellent verbal and written communication skills in both English and German
- Ability to handle multiple outbound telephone calls
- Effective telephone communication skills, with the ability to conveying a customer-focused attitude
- Capable of managing multiple internal chats
- Proven experience in managing multiple priorities in a fast-paced environment
- Very strong organizational and decision-making skills
- Proven troubleshooting skills
- Openness to be working weekends and holidays

Who you are
- We look for problem solvers that do not shy away from tackling complexity and love critical thinkers
- You have a passion for creating great customer experiences
- You have great problem-solving skills
- You are a self-starter who also works well in a team environment
- You can adapt easily in a constantly evolving role

Amazing if you have
- Computer hardware and networking experience
- Experience working with Payment Systems or in the payment processing industry
- Working knowledge of Mac OS X
- Retail/Restaurant or eCommerce experience

**Benefits**:

- Work in a talented global team with strong role growth opportunities
- Flexible Working policy
- Lightspeed share scheme (we are all owners)
- Company pension program
- Private medical insurance
- Health and wellness benefit
- Mental health online platform and counseling & coaching services
- Paid leave and assistance for new parents
- Language classes & LinkedIn Learning license
- Volunteer day

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day..

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

  • Customer Support Specialist

    4 weeks ago

    Belfast, United Kingdom Lightspeed Full time

    {"h1": "Support Specialist, Hospitality", "p": "As a Support Specialist on our Hospitality team, you will be the first point of contact for our customers who need assistance. You will work closely with various global teams at Lightspeed to investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. ", "ul":...

  • IT Support Specialist

    3 weeks ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    IT Support SpecialistAre you passionate about delivering exceptional IT support and services?We are seeking a skilled IT Support Specialist to join our dynamic team at Hays Specialist Recruitment Limited. As an IT Support Specialist, you will be the first point of contact for all IT incidents, requests, and questions. Your key responsibilities will include...

  • IT Support Specialist

    4 weeks ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at Hays Specialist Recruitment. As an IT Support Specialist, you will be the first point of contact for all IT incidents, requests, and questions.Your Key ResponsibilitiesProvide prompt and positive hardware and software support both remotely and on-site.Handle tickets via...

  • IT Support Specialist

    3 weeks ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    About the Role:We are seeking a highly skilled IT Support Specialist to join our dynamic team at Hays Specialist Recruitment. As an IT Support Specialist, you will be the first point of contact for all IT incidents, requests, and questions.Your Key Responsibilities:Provide prompt and positive hardware and software support both remotely and on-site.Handle...

  • IT Support Specialist

    4 weeks ago

    Belfast, United Kingdom REED Specialist Recruitment Full time

    We are seeking an experienced IT Administrator to join our team at REED Specialist Recruitment. The successful candidate will be responsible for providing first-level technical support for office IT issues, troubleshooting and resolving hardware, software, and network problems. Key responsibilities include assisting the IT Manager to optimize the Salesforce...

  • Customer Technical Support Specialist

    1 week ago

    Belfast, United Kingdom Yolk Recruitment Full time

    Job Title: Customer Technical Support SpecialistWe are seeking a highly skilled and proactive Customer Technical Support Specialist to join our team at Yolk Recruitment. As a key member of our client's Belfast operations, you will be responsible for providing exceptional technical support to our customers.Key Responsibilities:Conduct on-site maintenance,...

  • Customer Support Specialist

    2 months ago

    Belfast, United Kingdom Lightspeed Full time

    About the Role:We are seeking a highly skilled and enthusiastic Support Specialist to join our global team at Lightspeed. As a key member of our Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and...

  • Customer Support Specialist

    2 months ago

    Belfast, United Kingdom Lightspeed Full time

    About the Role:We are seeking a highly skilled and enthusiastic Support Specialist to join our global team at Lightspeed. As a key member of our Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and...

  • Customer Support Specialist

    5 months ago

    Belfast, United Kingdom MANTIS Live Full time

    **About MANTIS**: MANTIS is disrupting the Video Telematics sector, helping customers reduce risk, maximise safety, and lower insurance costs. As we rapidly expand across the UK, Ireland, and Europe, we're looking for talented individuals to join our dynamic team. Take on the exciting role of Customer Support Specialist at MANTIS, offering the flexibility...

  • IT Support Specialist

    1 month ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    IT Analyst Job DescriptionAt Hays Specialist Recruitment, we are seeking a highly skilled IT Analyst to join our dynamic team. As an IT Analyst, you will be the first point of contact for all IT incidents, requests, and questions.Your Key Responsibilities:Provide prompt and positive hardware and software support both remotely and on-site.Handle tickets via...

  • IT Support Specialist

    1 month ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    IT Analyst Job DescriptionAt Hays Specialist Recruitment, we are seeking a highly skilled IT Analyst to join our dynamic team. As an IT Analyst, you will be the first point of contact for all IT incidents, requests, and questions.Your Key Responsibilities:Provide prompt and positive hardware and software support both remotely and on-site.Handle tickets via...

  • IT Support Specialist

    1 month ago

    Belfast, United Kingdom REED Specialist Recruitment Full time

    IT Administrator Job OpportunityWe are seeking an experienced IT Administrator to support our office IT systems at REED Specialist Recruitment.Key Responsibilities:Collaborate with the IT Manager to optimize the Salesforce CRM system and integrate it with other platforms.Provide technical support for office IT issues, including troubleshooting and resolving...

  • IT Support Specialist

    1 month ago

    Belfast, United Kingdom REED Specialist Recruitment Full time

    IT Administrator Job OpportunityWe are seeking an experienced IT Administrator to support our office IT systems at REED Specialist Recruitment.Key Responsibilities:Collaborate with the IT Manager to optimize the Salesforce CRM system and integrate it with other platforms.Provide technical support for office IT issues, including troubleshooting and resolving...

  • IT Support Specialist

    1 month ago

    Belfast, United Kingdom REED Specialist Recruitment Full time

    IT Administrator Job DescriptionWe are seeking an experienced IT Administrator to join our team at REED Specialist Recruitment. The successful candidate will be responsible for providing technical support and maintenance for our office IT systems.Key Responsibilities:Assist the IT Manager in optimizing the Salesforce CRM system and integrating it with other...

  • Education Support Specialist

    3 weeks ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    About the Role:We are seeking a highly skilled Education Support Specialist to join our team at Hays Specialist Recruitment. As a key member of our team, you will play a vital role in supporting the delivery of our campaign strategy.Key Responsibilities:Support the design, implementation, and ongoing review of the campaign strategy, including the production...

  • Technical Support Specialist

    7 days ago

    Belfast, United Kingdom REED Specialist Recruitment Full time

    Job SummaryWe are seeking a highly skilled IT Support Engineer to join our team at REED Specialist Recruitment. As a key member of our IT department, you will be responsible for providing technical support to our clients, ensuring the smooth operation of their IT systems and resolving any technical issues that may arise.Key Responsibilities:Efficient...

  • Customer Support Specialist

    5 months ago

    Belfast, United Kingdom CGX Full time

    **About CGX** Immerse yourself in the fitness revolution led by CGX. We're more than just a workout app; we are an ecosystem of holistic health curated by globally-acclaimed fitness expert Caroline Girvan. Anchored in evidence-based content, we offer a myriad of custom workouts, nutrition advice, and educational content aimed at redefining your health and...

  • IT Support Specialist

    4 weeks ago

    Belfast, United Kingdom REED Specialist Recruitment Full time

    IT Administrator OpportunityWe are seeking an experienced IT Administrator to join our team at REED Specialist Recruitment. As an IT Administrator, you will play a key role in ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:Assist the IT Manager in optimizing the Salesforce CRM system to meet business needs and...

  • Customer Support Specialist

    6 months ago

    Belfast, United Kingdom NBCUniversal Full time

    **Company Description** BRS Golf Ltd, a division of NBC Sports Next, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf our course management software and services help our Golf Course partners increase their rounds and revenue and manage their business operations. GolfNow is the world’s...

  • Taxation Specialist

    1 day ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    Job OverviewWe are seeking an experienced Taxation Specialist to provide corporate client support in a dynamic and challenging role at Hays Specialist Recruitment.