Technical Support Specialist

4 hours ago


Belfast, United Kingdom ETS Technical Selection Careers Full time
About the Role

We are seeking a highly skilled Support Engineer to join our team at ETS Technical Selection Careers. As a Support Engineer, you will play a key role in the testing and commissioning of our products, working closely with customers and internal teams to ensure seamless support and commissioning processes.

Key Responsibilities
  • Provide exceptional customer support via telephone or email, addressing technical queries and resolving issues in a timely and professional manner.
  • Collaborate with the design team to ensure thorough understanding of systems prior to commissioning, ensuring that all equipment meets customer specifications.
  • Install and commission systems at customer sites, performing thorough testing, calibration, and acceptance tests against contract specifications.
  • Develop and execute test procedures as defined by customers, ensuring that all systems meet required standards.
  • Investigate and diagnose system issues, resolving faults and providing technical support as required.
  • Train customer technical and operations staff on system usage and maintenance, ensuring they are equipped to handle technical queries.
  • Provide on-site technical support to customers, addressing any technical issues that may arise.
  • Contribute to the development of technical knowledge within the production team, ensuring that all staff are up-to-date with the latest product information.
  • Communicate customer needs, issues, and potential product enhancements to the design team, ensuring that customer feedback is incorporated into future product developments.
Requirements

To succeed in this role, you will require excellent communication and problem-solving skills, with the ability to work effectively in a team environment. You will also need to possess a strong understanding of technical systems and be able to communicate complex technical information to non-technical stakeholders.



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