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IT Support Specialist
2 months ago
We are seeking an experienced IT Administrator to join our team at REED Specialist Recruitment. The successful candidate will be responsible for providing technical support and maintenance for our office IT systems.
Key Responsibilities:- Assist the IT Manager in optimizing the Salesforce CRM system and integrating it with other platforms.
- Provide first-level technical support for office IT issues, including troubleshooting and resolving hardware, software, and network problems.
- Assist with the office phone system, ensuring its reliable operation, setup, maintenance, and user support.
- Collaborate with all departments to understand their technical requirements and develop IT solutions that drive business objectives and innovation.
- Liaise with external IT service providers to tackle issues beyond in-house resolution capabilities.
- Stay up-to-date with the latest Salesforce features, updates, and integrations, and apply this knowledge to foster continuous improvement in business processes.
- Conduct training sessions for staff on leveraging Salesforce and other IT systems to their full potential as required.
- Maintain comprehensive documentation for IT systems, policies, and procedures, ensuring clear guidance and support for all users.
- Proven experience as an IT Administrator or similar role.
- Strong knowledge of IT infrastructure, cybersecurity, and data protection.
- Familiarity with a variety of software, hardware, and network systems.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced and dynamic environment.
- Flexible approach to work with the ability to work effectively under pressure.
- 30 days holidays (including stat days). Additional Birthday Day off.
- Private Health Insurance.
- Successful applicants can expect a thorough training and development plan, generous salary.
