Technical Support Specialist
3 hours ago
As a Support Engineer at ETS Technical, you will play a crucial role in ensuring the smooth operation of our products. Reporting to the Customer Support Manager, you will be responsible for providing technical support to customers, ensuring systems meet customer specifications, and installing and commissioning equipment at customer sites.
Key Responsibilities:
- Provide technical support to customers via telephone or email
- Ensure systems are tested and meet customer specifications prior to shipping
- Install and commission systems at customer sites, including test, calibration, and acceptance testing
- Provide technical support to customers onsite, including troubleshooting IT-based issues
- Liaise and communicate with external customers in English in a clear and professional manner
Requirements:
- Working knowledge of Microsoft Windows operating systems and Microsoft Office
- Valid passport, full driving license, and ability to travel
Working Environment:
This role involves approximately 25% travel and requires the ability to work in a fast-paced environment. You will be based in our offices in Carrickfergus and will be part of the support team.
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