Technical Support Specialist
5 hours ago
We are seeking a highly skilled Support Engineer to join our team at ETS Technical. As a key member of our support team, you will play a crucial role in the testing and commissioning of our products, ensuring they meet customer specifications and are delivered on time.
Key Responsibilities- Provide exceptional customer support via telephone or email, resolving issues and answering queries in a timely and professional manner.
- Work closely with customers to ensure systems are tested and meet their specifications, liaising with our design team as required.
- Install and commission systems at customer sites, performing acceptance tests against contract specifications.
- Collaborate with our design team to ensure a thorough understanding of the system is gained prior to commissioning.
- Investigate and diagnose problems within the system, implementing repairs and providing technical support as needed.
- Train customer technical and operations staff on the use and maintenance of our products.
- Communicate customer needs and issues to our design team, providing valuable feedback to inform product enhancements.
- Provide technical support to customers onsite, resolving IT-based issues related to our equipment.
To succeed in this role, you will need:
- Excellent communication and problem-solving skills.
- Strong technical knowledge and experience in product commissioning and support.
- Ability to work independently and as part of a team.
- Flexibility to travel approximately 25% of the time.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Support Engineer looking for a new challenge, please apply today.
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