Patient Administrator

2 months ago


Gloucester, United Kingdom Rosebank Health Full time

We are looking to recruit a Patient Administrator to join our friendly and supportive GP practice team. We currently serve a population of over 38,000 patients in four locations; Kingsway Health Centre our main site, Rosebank Surgery & Bartongate Surgery based in the city centre of Gloucester and Severnvale Surgery at Quedgeley. The successful applicant may need to work at all four surgery sites, but generally will be based at Kingsway Health Centre.

Rosebank Health are committed to providing the best possible healthcare to their patients. We are looking for like-minded people who can help us fulfill this mission and make a real difference to our patients' lives.

This is a varied administration role that requires good attention to detail, accuracy, and the ability to work efficiently, supporting our practice and our patient population.

Co-ordinating across the Practice administration requests and appointments and keeping administration and patient records in good order. Representing the Practice on the telephone, face-to-face and with written correspondence in a professional manner to communicate with patients and external organisations and businesses calmly, friendly and efficiently.

Assist other members of the Primary Health Care Team as necessary to ensure the Practice operates professionally and efficiently.

Key responsibilities

Provide clear copies of medical information in line with internal policies and procedures.

Circulate reports and requests for information to GP’s

Liaise with GPs to ensure the accurate and timely return of reports and information

Sending out reports and requests for information once returned from GP’s and recording accurately on the patient record.

Make private medical appointments and ensure all relevant paperwork for the appointment is ready.

Maintaining the diary for private appointments and liaising with clinician’s as necessary

Keep an accurate log of all work using excel spreadsheets

Invoice private work and pursue any unpaid invoices as necessary

Working with other members of the practice team across departments

Carry out all duties in accordance with guidelines, protocols and policies

Person Specification for Patient Administrator



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