Patient Adminstrator

The Musculoskeletal Advanced Practitioner Service provides an assessment and treatment service locally to patients. The MSKAP Team work collaboratively across the MSKAP Pathway and the Admin Team are expected to support each other in the same way.

The role will involve working in the department with daily patient contact either face to face or via telephone calls. This role also requires interaction with a varied staff group both internal to this organisation and within the wider Gloucestershire service regarding referrals, enquires and patient pathways with the support of the admin team and clinicians.
- To provide general administrative support to the MSKAPS Service
- To support the delivery of a comprehensive administration and support function to the MSKAPS Service to meet the needs of patients, service users and visitors.
- To provide initial support to those who contact the department with enquiries over the telephone.
- To make appointments for new and follow-up patients attending the MSKAPs assessment clinics using SystmOne and IT systems.
- To ensure all relevant documentation is added to the patient record prior to consultation.

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.