Customer Service Administrator

6 months ago


Sunderland, United Kingdom Jardine Motors Group Full time

Are you a motivated, customer-focused individual looking to work for an established, dynamic motor retailer and support a fast-paced business?

If you excel at working as part of an engaged team that provides exceptional customer service, then we are looking for you

**Why should you work for us?**
- We grow our own talent We provide you with all the training and development opportunities you will need to succeed.
- Everyone is welcome We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work - and thrive.
- We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate) great pension, generous commission schemes, reward savings, and much more - a whole A4 page to be exact
- When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).

**Duties, Responsibilities & Person Specification**
- Monitor and respond to daily communications received via our helpline, dealerships and Customer Service inbox.
- Ensure all customer contact is acknowledged and addressed within required timeframes, and escalate where necessary
- Responsible for assisting with the draft of final written responses, gain agreement from key personnel on proposed resolution.
- Keep accurate customer service records for analysis.
- Responsible for key administration duties, including filing of customer cases; customer and FCA correspondence
- To report on customer service activity, Reevoo and group CSI data to compare and assist in the improvement of results in line with manufacturer requirements.

INDMP

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,000.00 per year

**Benefits**:

- Company car
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Wellness programme

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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