German Speaking Customer Service Administrator
5 months ago
**Location**: Sunderland, UK (Hybrid: 3 days on-site, 2 days remote. May consider 2 days a week in the office
36.5 hours per week normal office hours
**Salary**: £30,000 per annum
**Company Overview**:
Join a dynamic team at a renowned outdoor wear company known for its innovation, quality, and sustainability. With a significant focus on the German market, the company's brands are expanding their presence and achieving growth in this region. This is a great opportunity for anyone who loves the sound of the outdoor retail sector. **Key Responsibilities**:
- Providing a great customer experience
- Dealing with orders, and a huge variety of product related queries and requirements
- Most of the customers will be buying at high volumes
- Managing relationships with larger accounts, such as Amazon.
- Supporting smaller retail partners also
- Keeping accounts informed about progress and any delays of deliveries and orders
- Utilizing Excel to navigate data relevant to customer queries.
- Communicating detailed and varied information back to the customers.
- Each query is unique; no two are ever the same, reflecting the diverse needs of the DACH market.
- Experience as an account manager or contact centre
- Fully fluent in German - 80% of the work will be in German, 20% English
- Or in any other admin or customer service roles would be great
- Retail background would also be great
- Experience in supply chain or processing orders, dealing with stock would be helpful
- Good time management
- Proactive
- Strong communicator
- Confident to ask questions
- The role can be complex so a desire to understand and solve problems by asking is key
- Pragmatic, and capable of navigating complex situations
**Team Structure**:
The executive will join a team of 11 dedicated Customer Ops Administrators for the DACH market, among a larger group of 35 administrators, where collaboration and peer support are pivotal to success. **Why Join ?**
- Offers a gateway to varied career opportunities within the company.
- Provides excellent career progression prospects.
- Engaging and supportive team environment.
- Exposure to looking after significant accounts, providing great exposure
- Newly refurbished office located by the river, designed with an outdoors theme, which is a vibrant and sociable workspace.
- Includes a competitive benefits package
**Job Types**: Full-time, Fixed term contract
Pay: £28,000.00-£30,000.00 per year
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- customer service/admin: 2 years (required)
**Language**:
- German (required)
Work Location: In person
Reference ID: 568
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