Graduate Apprentice

2 weeks ago


Birmingham, United Kingdom ARK Consultancy Limited Full time

**Role Profile**

**Internal Role Title**:
Graduate Apprentice

**External Role Title**:
Operations Support Officer

**Location**:
Birmingham

**Reports To**:
Chief Operating Officer

**Working Hours**:
Office Based | Monday - Friday | 9:00 - 5:30

**Salary**:
£20,000

**BACKGROUND**

ARK Consultancy Limited (ARK) is a consultancy business working across the UK, from a central office in Birmingham’s Jewellery Quarter.

ARK provides a comprehensive management service to the Communities and Housing Investment Consortium Limited (CHIC). CHIC is a member owned and governed asset management consortium, working across the UK. ARK’s CHIC agency team provide all day to day management services for the consortium, working closely with a large number of members and a diverse supply chain (contractors, manufacturers and suppliers).

CHIC’s registered office is ARK’s Jewellery Quarter office in Birmingham, where the CHIC team is based.

As part of its social value responsibilities, CHIC is keen to encourage the personal and career development of new entrants in the housing and construction sector, so it has created a new post for a Graduate Apprentice.

**ROLE PURPOSE**

The role is for a recent graduate to join a busy team to grow their business experience and to learn a range of new skills. The role will ultimately report to CHIC’s Chief Operating Officer but day to day will work closely with a range of other managers and staff within CHIC’s Operations Team.

The graduate apprenticeship will last for a period of two years and during that time the post-holder will work within each of the following four teams for a period of six months:
1. Member Services - CHIC’s team of account managers (Heads of Member Services) which manages the relationships of CHIC’s members and responds to their procurement requirements.

2. Procurement Team - this team manages all procurement activities for new frameworks, dynamic purchasing systems and call off contracts.

3. Data Analytics and Finance - CHIC has and uses a large volume of data. This team manages CHIC’s data warehouse, is responsible for all reporting, data accuracy, financial forecasting and invoicing.

4. Marketing and Communications - responsible for CHIC’s website, marketing collateral, social media and event management.

The post-holder will be expected to work flexibly within CHIC’s business activities, also providing support to gain experience and learning within the supply chain management and merchant services teams.

The role will ensure that the post-holder gets trained and actively involved in a wide range of tasks, covering all of CHIC’s business activities.

**GENERAL RESPONSIBILITIES**

**RECORD KEEPING AND ADMINISTRATION**

5. Establishing and maintaining appropriate records and files for ARK and CHIC.

6. Submitting monthly documentation as required including:

- timesheets
- mileage and expenses claims.

**HEALTH AND SAFETY**

7. Observing all safety rules and carry out safe working practices at all times. Take reasonable care for your own health and safety and of other persons who may be affected by your acts or omissions at work.

8. Appraising yourself of all Health & Safety practices of client organisations when working in and from their offices.

**DIVERSITY**

9. Being aware of ARK’s and CHIC’s responsibilities to provide a service that reflects and respects the diverse communities in which we work.

**GENERALLY**

10. Undertaking training from time to time as identified and agreed with ARK.

11. Respecting and upholding the confidential nature of the services that ARK and CHIC provide to and for their clients.

**CONFIDENTIALITY**

12. All information held or used by you in relation to ARK Consultancy Ltd, and CHIC provide to and for their client.

13. All information held or used by you in relation to ARK Consultancy Ltd and CHIC Ltd; is to be regarded as confidential. You should not at any time disclose to any person any information as to the business dealings, finances, software, intellectual property, business models, processes and procedures of ARK and CHIC, not any facts or knowledge in relation to their clients.

This Role Profile forms part of the contract of employment of the person appointed to this role. It reflects the position at the present time only and may be changed at ARK’s absolute discretion in the future.

As a general term of employment. ARK may affect any necessary change in role content or may require the post-holder to undertake other duties, at any of ARK’s offices or its clients’ offices.

**Person Specification**

CHIC has created this new role to support a recent graduate through their first two years of employment. This need not be your first job - but one where you want to develop your knowledge and skills in the housing and construction sectors, to create a sound base for your future career development.

We don’t mind what your degree is in, nor if you have other qualifications. We are



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