Client Services Manager Care Home

3 weeks ago

Birmingham, United Kingdom Kennedys Full time

Kennedys is looking for a Client Services Manager to join the Kennedys Client Services team which is part of the BD & Marketing Department and also reports into the Kennedys Liability Defence Partners. The successful candidate will be responsible for supporting Client Relationship Partners and others in managing the quality and performance of a select number of insurer clients' contracts.
The successful candidate will report to and work collaboratively with the Head of Client Services. Kennedys Relationship Management and other BD colleagues in UK and across the globe
Business Services Managers, such as those working in Finance, Client Reporting and Insights, Risk & Compliance, Knowledge and Corporate & Public Affairs teams.
Kennedys' Client Services team promotes Kennedys services to deliver quality work in line with contractual requirements. This role is part of the BD & Marketing Department.
Pursuits, Clients and Markets, Marketing & Communications and Marketing Technology & Data. These functions support the BD&M activity across five regions - APAC, EMEA, LATAM, UK and the US.
Support Client Relationship Partners in delivering excellent service to our Insurer Clients in line with and going above and beyond contractual requirements
Develop trusted and lasting relationships with Clients' Legal Supply Teams and Claims Managers
Collaborate with BD to ensure CRPs are prepared for client meetings and attend client review meetings as required
Assist BD counterparts in identifying opportunities to grow the Firm's revenue with each allocated client account
Knowledge of claims handling and litigation
Highly organised and able to prioritise workloads, manage multiple projects and negotiate deadlines
With over 2,500 people worldwide across 45 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.
Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.
We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.
We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. We strive to celebrate diversity, empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.
We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.
PDF- Client Services Manager JD April 2024.

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