Disruption Investigation Officer

6 months ago


Luton Airport, United Kingdom easyJet Full time

**Disruption Investigation Officer**

**Location - Luton**

**Team**

Over the past 25 years, we've changed the way people travel across European travel, offering easy and affordable options with a fleet of 330+ aircraft, serving over 70 million passengers annually across 800 routes, we are well placed to become Europe’s preferred short haul airline. The litigation teams are responsible for supporting the management, coordination and processing of Disruption information to enable legal claims to be successfully challenged Reporting through to the legal claims team leader, the DIO will analyse disruption events & ensure quality evidence is obtained & retained.

**What you'll be doing**

As a Disruption Information Officer, you will play a critical role supporting easyJet's legal claims process by managing, coordinating, and processing disruption information to enable successful claim challenges. Reporting to the legal claims team leader, your core duty involves analysing disruption events and obtaining quality evidence that is retained for investigation. Working closely with internal easyJet teams, you will review incidents to determine appropriate information capture, gather details on root causes, measures taken, and customer welfare provisions. Leveraging aviation systems, you will create coherent pictures of operational matters during disruptions to understand recovery efforts and impacts. Your evidence packs and trial bundles will provide vital documentation to legal representatives. With a customer service mindset, you will correspond professionally and treat all passengers respectfully. Overall, you will maintain disruption databases, improve evidence collection, represent easyJet as an expert witness in courts, and work cross-functionally to deliver excellent service during challenging situations.

**Requirements of the Role**

**What you need to do the role**

**What we offer in return**
- Competitive base salary
- Up to 20% bonus
- 25 days holiday
- BAYE, SAYE & Performance share schemes
- 5% pension
- Life Assurance
- Flexible benefits package
- Excellent staff travel benefits

**Location & Hours of Works**

This role is primarily based in Luton hybrid working with 3 days in the office.

**About easyJet**

At easyJet our aim is to make low-cost travel easy - connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

**Apply**

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