Triage Officer

Connect2Luton are recruiting for Housing Solutions Officers for an ongoing temporary positions for Luton Borough Council.
As a Housing Solution Officer you will be delivering an efficient, high quality professional service to all users on housing and homelessness related matters. The main focus will be on preventing homelessness whilst ensuring that care and support needs are met. You will also be investigating clients circumstances and raising awareness and delivering training on homelessness, as well as collaboratively working with internal and external partners.
This is a hybrid role you will be working 2-3 days in the office, and other days working from home. This is dependant on Team Rota and Duty Desk.
The umbrella rate for all temporary staff is from £28 per hour to potentially £30 per hour, this will be dependant on experience and knowledge.
About the role:
To determine duties owed towards potentially homeless applicants under the Homelessness Reduction Act 2017
To work proactively as part of a front line team to provide support to households at risk of homelessness and at the earliest opportunity
Manage a caseload and undertake all appropriate investigations necessary to make sound timely decisions
Identify clients with support needs, treat them respectably, thoughtfully and sensitively.
To support with the development and delivery of training and/or awareness raising events and materials for staff, colleagues, partners and the public relating to homelessnessAbout you:
At least 1 years of experience as Housing Solutions Officer within the Public Sector.
Excellent communication and interpersonal skills, both written and verbal
As an experienced housing officer, you will have a comprehensive knowledge of housing legislation, welfare reforms and Homeless Reduction Act.
Experience of managing complex client caseload and ad-hoc cases.
A good knowledge of administrative and IT system.
The ability to be self-motivated and highly organised.
Eligible to work in the UK.
Institute of Housing, NVQ Housing, or other relevant qualification or equivalent experience/education/Training.
Occasional travel within and beyond the Council's geographical boundaries.
Able to attend meetings out of normal office hours. Benefits
Access to a wide range of roles nationwide, as well as exclusive roles to Connect2Luton
Reward schemes such as Refer a Friend.
Prompt and reliable payroll system.
Work for an agency owned by Luton Borough Council.About US
Luton Council have partnered up with Kent Commercial Service to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract and interim roles at the Council.
Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

---