Web Operations Executive

6 months ago


Luton, United Kingdom TUI Full time

Reporting into the Digital Operations & Performance Manager, you will work alongside the digital development teams to drive operational excellence across TUI’s web platforms. This vital role will drive continuous improvement of the digital channels to enrich the customer experience and commercial revenue. Driving best practice in daily operational management is priority for this role to manage the end to end sales platform stability and integrity.

You will engage and collaborate with internal and external teams to identify, investigate and prioritise enhancements to remove barriers that may impact customer satisfaction. You will be key to carrying out detailed investigations into issues affecting customer experience through triage and impact analysis. You will also use a host of tools and bespoke reporting to assist you in your investigations.

Our Head Office is in Luton, however TUI believes that work is something you do, not somewhere you go. We believe in offering as much flexibility to the individual on whether they work from an office or elsewhere. Of course there may be occasions when we will need you in the office for business reasons, but wherever reasonable we allow you to make the choice.

ABOUT THE JOB

As a Web Operations Executive, you will play an active role in driving improvements across all TUI digital channels, working closely with technical and business teams. Continuously monitor digital channel activity identifying problems/defects and solutions for issues which impact site operations, performance, and channel integrity.

You will champion the customer and drive resolutions for incident and defects across the digital experience, influencing the team to prioritise fixes in the backlog of work. You will be responsible for monitoring and reviewing KPI’s to provide up to date impact analysis, working with other members of the Digital Operations team to improve the customer journey and increase conversion. Sharing best practice across the wider Digital Operations team is key in ensuring end to end platform operational excellence.

Collaborating with other areas of the business including the development teams, technology service management and Web DevOps, you will drive our business priorities to achieve agreed KPI’s and business objectives. Working closely with the SEO team, you will identify areas of improvement in performance to ensure there is no detriment to our ranking.

Supporting the Digital Operations & Performance Lead, you will input and drive engagement through the Website Performance Forum ensuring priority incidents are tracked to reduce the page load across all channels in line with agreed KPI’s in line with Google Web Core Vitals.

Using the tools available to you will produce reports and dashboards to capture data meeting stakeholders requirements. Using this insight and data, you will proactively look for areas of improvement to drive better online customer experience and commercial business benefits.

You will be responsible for providing support for release activity by inputting operational, performance, monitoring requirements and attending pre-release meetings including daily stand-up and product development sessions.

Collaboration and alignment with the wider Digital Operation & Services team is key to support commercial activity - working alongside the Digital Services team acting as a key stakeholder for all Commercial change i.e. peak trading and brochure launch planning.

ABOUT YOU

An ambitious individual with a good understanding of ecommerce and/or proven experience in an Operational role with a strong analytical skill set and experience of web analytics
Proactive person with the ability to investigate new ways of improving web performance.
Someone who is customer centric and is passionate about delivering continuously improved customer experience.
The ability to manage your own time in a demanding, time-critical role and being comfortable working within an environment of ambiguity and high degree and complexity
Ability to engage and influence stakeholders both internal & external - influencing behaviour and changing opinions based on business knowledge and competence.
Both strong analytical and good organisation skills with the ability to work under pressure and have a great attention to detail.
Ability to work flexibly and provide support for the on-call rota.

ABOUT OUR OFFER

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
Discretionary Bonus Scheme
Excellent rates with foreign exchange
Pension scheme and life assurance.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to



  • Luton, United Kingdom TUI Full time

    Reporting into the Digital Operations & Performance Manager, you will work alongside the digital development teams to drive operational excellence across TUI’s web platforms. This vital role will drive continuous improvement of the digital channels to enrich the customer experience and commercial revenue. Driving best practice in daily operational...


  • Luton, United Kingdom TUI Group Full time

    Luton, GB- Stockholm, Sweden- Zaventem, Belgium- Rijswijk, Netherlands- - 127477- - Hybrid- - Permanent- - Full Time- - 37.5Digital Commerce (Digital Product & DX & Digital Marketing) is a global team within TUI Group responsible for the business delivery and operation of all eCommerce solutions and products. We are a multi-disciplinary team of experts...


  • Luton, United Kingdom TUI Group Full time

    Luton, GB- - 127345- - Onsite- - Permanent- - Full Time- - 37.5Have you ever wanted to work for the World’s biggest Tour Operator and really make a difference to the customer journey? Have you ever wanted to work in a fast-paced energised team where you have the autonomy to do what’s right for the customer? If you’ve answered yes to the above, then...


  • Luton, United Kingdom TUI Group Full time

    Luton, United Kingdom- - 126658- - Hybrid- - Permanent- - Full Time- - 37.5 hoursA fantastic opportunity to work for a leading travel company and the UK’s largest tour operator. The Operations Executive - River Cruise will be responsible for supporting the delivery of agreed operational standards across the TUI River Cruise fleet. Reporting into the...


  • Luton, United Kingdom Holt Executive Full time

    Senior SATCOM Systems Engineer OpportunityHolt Executive is proud to partner with a leading technology and engineering services company that serves the space, defence, and satellite communications industry.Our partner is seeking a highly skilled Senior SATCOM Systems Engineer to support their broad space systems architecture work, covering missions across...

  • Marketing Executive

    5 months ago


    Luton, United Kingdom Europa Full time

    **Marketing Executive** Are you passionate about developing company brands and thrive in a fast-paced, dynamic environment? Do you excel in campaign planning and management? If so, we want you to join our innovative Marketing team. As a Marketing Executive, you will play a key role in analysing market, customer, and product trends to identify and develop...


  • Luton, United Kingdom TUI Group Full time

    Luton, GB- - 127170- - Onsite- - Permanent- - Full Time- - 37,5**TUI Business**: Northern Region **Band**: 6 **Location(s)**: United Kingdom | Luton | LU2 9TN | Wigmore House **Hours per week**: 37,5 **Type of contract**: Permanent The Dynamic Operations Executive will be first point of contact in relation to on the day customer disruption (UK and...

  • IT Sales Executive

    2 months ago


    Luton, United Kingdom CV-Library Full time

    Benefits include uncapped bonuses and monthly car allowance Basic salary £40-45K plus monthly car allowance and bonus International technology business, stable organisation with excellent growth plans Looking for an ambitious and commercially-minded individual  Are you an experienced IT Business Development professional looking to join an...


  • Luton Airport, United Kingdom easyJet Full time

    **Regional Operations Executive - easyJet holidays** The easyJet holidays Customer & Operations Team is at the heart of our business, with responsibility for ensuring our customers have brilliant experiences when holidaying with us. The team has ownership of the end-to-end customer experience, setting the right customer policies and ensuring the overall...


  • Luton, United Kingdom TUI Full time

    We’re adventure seekers. Smile givers. Impact makers. We’re TUI, a leading global travel and leisure experience company, making holiday dreams come true for people worldwide. We believe in the power of travel. It broadens horizons for our customers and colleagues. New roles to explore, places to live, communities to join. It’s yours to take. Within...

  • IT Sales Executive

    5 months ago


    Luton, United Kingdom Jems Recruitment Ltd Full time

    Benefits include uncapped bonuses and monthly car allowanceBasic salary £40-45K plus monthly car allowance and bonusInternational technology business, stable organisation with excellent growth plansLooking for an ambitious and commercially-minded individual  Are you an experienced IT Business Development professional looking to join an international...


  • Luton, Bedfordshire, United Kingdom McCarthy Recruitment Full time €37,500 - €40,000

    Trade Marketing Specialist Luton (with 20% domestic travel, occasional international). Our client, a leading player in the consumer goods industry, is seeking an ambitious and skilled Trade Marketing Specialist to join their team. This is a fantastic opportunity for a marketing professional to bring their creativity and strategic thinking to a dynamic role...


  • Luton, Luton, United Kingdom Vertex IT Solutions Ltd Full time

    Vertex IT Solutions Ltd is seeking a talented QA Test Engineer to join their fast-paced development team.The ideal candidate will have a passion for testing and a strong understanding of software development methodologies. They will be responsible for testing high-quality products, identifying defects, and collaborating with the development team to resolve...


  • Luton, Luton, United Kingdom Vertex IT Solutions Ltd Full time

    Vertex IT Solutions Ltd is seeking a talented QA Test Engineer to join their fast-paced development team.The ideal candidate will have a passion for testing and a strong understanding of software development methodologies. They will be responsible for testing high-quality products, identifying defects, and collaborating with the development team to resolve...


  • Luton, Bedfordshire, United Kingdom Jems Recruitment Ltd Full time €40,000 - €45,000

    Benefits include uncapped bonuses and monthly car allowance Basic salary £40-45K plus monthly car allowance and bonus Looking for an ambitious and commercially-minded individual  Are you an experienced IT Business Development professional looking to join an international software solutions company where you can make a real impact? This company has...


  • Luton, United Kingdom TUI Full time

    The Brand Marketing Executive will support in the planning and implementation of UK marketing activity as part of the wider Brand Marketing team. This role will encompass working across a variety of media channels including TV, print, OOH, radio, digital and partnerships. You will work closely with agencies and internal stakeholders, providing administrative...


  • Luton, Luton, United Kingdom TEAM Full time

    As a Property Services Manager at TEAM, you will play a vital role in delivering exceptional customer service and driving operational excellence across our maintenance, repairs, and voids services.Key Responsibilities:Lead the in-house specialist team in component replacement activities to ensure efficient and high-quality service delivery.Collaborate...


  • Luton, Luton, United Kingdom Vertex IT Solutions Ltd Full time

    Vertex IT Solutions Ltd is seeking a talented QA Test Engineer to join their fast-paced development team.As a QA Test Engineer, you will play a crucial role in ensuring the quality and reliability of our software solutions. You will be responsible for testing development work, identifying defects, and collaborating with the team to refine acceptance...

  • Travel Sales Executive

    4 months ago


    Luton, United Kingdom Recruitment Avenue Full time

    Travel Sales Executive: £25k basic + commission OTE £40K This independent Long-Haul Holiday Travel specialist, have an exciting new role arise for someone with a passion for sales and an interest in travel. The role is based in their fantastic Luton office working in a brilliant team of travel consultants.Travel Sales Executive Responsibilities: Selling...

  • Automation Tester

    1 month ago


    Luton, Luton, United Kingdom Interphamconsulting Full time

    Role OverviewWe are seeking a skilled Automation Tester to join our web QA team. As a key member of our team, you will play a crucial role in maintaining and growing our automation framework, ensuring the efficiency and effectiveness of our test automation processes and tools.Key ResponsibilitiesMaintain and enhance the current automation framework to meet...