Regional Operations Executive

6 months ago

Luton Airport, United Kingdom easyJet Full time

**Regional Operations Executive - easyJet holidays**

The easyJet holidays Customer & Operations Team is at the heart of our business, with responsibility for ensuring our customers have brilliant experiences when holidaying with us. The team has ownership of the end-to-end customer experience, setting the right customer policies and ensuring the overall operational delivery is what our customers expect and deserve. Working cross-functionally, the team is driving continuous improvements in customer experience, representing the voice of our customers across all parts of the business. We’re now looking for a Regional Operations Executive to support our Regional Operations Managers (ROMs) help ensure our partners deliver the best possible experience for our customers whilst they’re on holiday.

This is an exciting opportunity allowing you to provide world class service to our customers by supporting in the management of our in-destination operations and processes that drive the customer experience - both directly and those through our carefully selected partners. You will be part of our Customer and Operations team, supporting training and monitoring our service delivery from arrival in destination airport through to departure. The scope includes incident management, quality assurance and contractual processes (including but not limited to Destination Management Companies, hotel partners, transfer providers, bed banks and other service providers).

**What you’ll bring to the team**:
To be successful in this role, you’ll need to be dedicated to customer satisfaction and delivering high levels of customer experience. You’ll have experience of participating in difficult conversations with suppliers, be able to contribute to continuous improvement through feedback, and have confidence dealing with stressful situations and conflict, with a passion for service recovery.

We’d love it if you also have experience of crisis management, emergency response, and/or contingency planning, as well as Project Management experience with excellent planning and organisation skills.

Other skills that would suit a Regional Operations Executive are proficiency with Microsoft Office, excellent time management skills, the ability to prioritise your workload, effective communications skills and a confident presenter.

**What’s in it for you**:
In addition to you competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 5% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.

You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership and annual holiday vouchers.

At easyJet holidays, we're committed to supporting our team with development opportunities and a welcoming atmosphere. We create unforgettable experiences for our customers, we strive to do the same for our people. The possibilities are endless with us, where would you like to go?

The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model with three in-office days per week, typically Tuesdays and Wednesdays.

**How to apply**:
**About easyJet holidays**:
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.

In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone - and to do this we’re building remarkable teams with modern ways of working.

By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry - all to create experiences that customers will remember forever.

Make a difference with your next role. Make it easyJet holidays.

**Requirements of the Role**

LI-MR1 #LI-HYBRID #ejholidays

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