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Regional Operations Excellence Manager UK South

1 month ago

Luton, Luton, United Kingdom easyJet Full time
About Us:
easJet, a FTSE-100 listed airline, serves tens of millions of customers annually. Our network connects 35 countries across Europe, employing over 18,000 colleagues.

Our Mission:
We're on a mission to make low-cost travel easy, using our best airline network and friendly service. We're united by our 'Orange Spirit', which drives teamwork and inclusivity.

Your Role:
As the Regional Operations Excellence Manager – UK South, you'll oversee regional cabin services strategy, crew management, and operational excellence. Key responsibilities include engaging with crews, providing support, and addressing challenges on the spot. You'll also drive strategic policy implementation and collaborate with HR and Crew Services to ensure operational excellence and alignment with our low-cost model.

What Your Day Will Look Like:
  • Engage with Crew: Regularly fly with cabin crew to gain firsthand insights, provide support, and address challenges.
  • Lead by Example: Inspire and motivate your team by setting clear objectives and celebrating achievements through recognition and engagement activities.
  • Drive Strategy: Collaborate with HR, ER, and Crew Services to implement policies that support operational efficiency and align with our business goals.
  • Enhance Customer Experiences: Monitor KPIs and customer satisfaction data to ensure consistent delivery of exceptional service.
  • Support Team Development: Conduct one-on-one meetings, provide regular feedback, and identify opportunities for skill enhancement and career growth.

Requirements:
What We're Looking For:
  • Operational Expertise: Proven experience in driving operational improvements and delivering measurable results.
  • Leadership Excellence: Strong leadership skills with a demonstrated ability to inspire, coach, and motivate high-performing teams.
  • Change Management: Experience in successfully leading and embedding business change in dynamic environments.
  • Exceptional Communication: Outstanding interpersonal and written communication skills to engage effectively across all organisational levels.
  • Strategic Thinking: The ability to balance operational detail with big-picture strategy and make decisions that align with business goals.
  • Resilience: A strong ability to thrive under pressure, adapting quickly to challenges and maintaining focus on outcomes.

Salary & Benefits:
This is a full-time role based in Luton, Bristol, Birmingham, Southend. Salary is approximately £60,000 - £80,000 per year, depending on experience. We welcome applications from people from all backgrounds as part of our ongoing commitment to having a diverse team.