Customer Communications Executive

5 months ago

Luton Airport, United Kingdom easyJet Full time

**Customer Communications Executive (French Language)**

easyJet holidays is expanding into Europe, and we're really excited about it

To support our growth, we've created some new roles and are looking for a French-speaking Customer Communications Executive to help us talk to our new customers.

**What you’ll be doing**:
The overall purpose of your role will be to create and translate content for our new customers in different European source markets, ensuring tone of voice consistency, providing guidance on market relevance, and working with other teams across our business such as PR, Legal and Technology to bring our customer communications vision to life. You’ll be responsible for the day-to-day management of our communications channels at different points of the customer journey such as pre-travel, on holiday or back home, and you’ll also be part of our 24/7 on-call roster to support in the response to incidents or crises, or times of disruption that may require out of hours support.

**Where you’ll be working**:
This role reports into Jo, who is our Senior Customer Communication Manager. Customer Communications sits within the Customer Experience Team which is part of easyJet holidays’ Customer & Operations Function. We’re at the heart of our customer operation, with responsibility for ensuring our customers have brilliant experiences when holidaying with us. Customer & Operations are responsible for designing the experience we want our customers to have, always being data led and informed by customer insight, before delivering brilliant holidays for our customers. Working cross-functionally, the team is driving continuous improvements in customer experience, representing the voice of our customers across all parts of the business.

**Who we’re looking for**:
First and foremost, you must be fluent in French and English, both written and spoken.

You’ll also need to be highly organised, able to prioritise and work to tight deadlines, and remain calm under pressure.

**What’s in it for you**:
In addition to your competitive base salary, you’ll qualify for our company wide bonus scheme which could see you earning up to an additional 20% on top of your base each year. We'll also contribute 5% towards your pension. You'll have access to a variety of share options (BAYE, SAYE, Performance Shares) and life assurance is 4 x your annual salary.

Aside from the financials, we offer an extensive suite of flexible benefits that you can opt in or out of, such as Medical Cover, Dental Cover, Green Car, and Cycle to Work Schemes.

On top of all of that, you’ll get excellent staff travel benefits which includes heavily discounted flights for you and your friends and family, free easyJet Plus membership, and annual vouchers for you to spend on an easyJet holiday

Working for one of Europe’s very best brands, you’ll be supported by a friendly team and be given great development opportunities. We're in the business of creating unforgettable experiences for our customers around the world, and the same applies for our people and their careers Working at easyJet holidays can take you anywhere... so where do you want to go?

**How to apply**:
**Who are easyJet holidays**:
In 2019 we launched our brand new easyJet holidays business, with a mission to provide brilliant holiday experiences at unbeatable prices. We do this by combining easyJet’s flexible flight programme with handpicked hotels and best-in-class technology to provide hassle-free, personalised holidays. Soon after we launched, we faced the most unprecedented challenge in modern history - but we made bold decisions, took active measures, and emerged from the pandemic much stronger and far greater. Since then, we have;
**> **Launched our sustainability strategy, becoming the first major UK tour operator to offset the carbon emissions from its package holidays
**> **Doubled the size our team
**>** Been named in the Sunday Times Best Places to Work and won the medium-sized company Best Workplace in Travel
**> **Reached a milestone 1.1 million customers in our first full year of trading and
**> **Become the fastest growing UK tour operator

We’re an ambitious bunch and we don’t intend on stopping here. We want to lead the industry, making sustainable travel affordable and accessible to everyone and to do this we’re building remarkable teams with modern ways of working. That’s where you come in Join us as Customer Communications Executive and help create brilliant holiday experiences for our customers.

**Requirements of the Role**

ejholidays #MR-LI1 #LI-HYRBID

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