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Quality Executive

2 months ago

Luton, United Kingdom TUI Full time

TUI Group is the world’s number one integrated tourism business. Digital Commerce (Digital Product & DX & Digital Marketing) is a global team within TUI Group responsible for the business delivery and operation of all eCommerce solutions and products. We are a multi-disciplinary team of experts across Digital Marketing, Digital Product, Digital Experience, SEO and Optimisation & Analytics providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.

Our goal is to drive more holiday sales through all digital sales channels. We do this by identifying and sharing Digital Marketing & Sales best practices throughout the business, partnering with TUI’s local digital marketing & trading teams to develop effective strategies for strong campaign & web performance.

We are looking for a dedicated Quality Executive to join the Digital Commerce / Web Platforms technology organisation which powers TUI’s global e-commerce services and solutions across all European markets.

The Quality Executive will work alongside Project Owners, Release Management, Developers, Delivery Managers, IT Test Managers, Testers and Senior Quality Executives, to ensure all changes introduced meet business requirements and are successfully deployed into production across TUIs digital selling platform.

**ABOUT THE ROLE**

As a Quality Executive, you will be responsible for managing and conducting UAT/Business and Exploratory testing for your Agile team within a “Pod” of Agile teams. Responsibilities could include, but are not limited to:

- Ensure successful test preparation and test execution.
- Exploratory testing of your product area.
- Owner of quality, for future deliveries and the live experience. You will ensure that you have relevant reports available on defects in development, and live, and understanding of the digital analytics and the customer feedback for your area.
- Test reporting to stakeholders, whilst also ensuring that defects/issues are prioritised and scheduled for delivery.
- Monitoring the quality of the digital selling platform in production, ensuring that production defects or opportunities are captured and prioritised in the backlog.
- Understand the source of the defects, so that the defects can be resolved as quickly as possible, ensuring the least disruption to the test execution schedule.
- Understand the potential impact of any defect delivered into Production, therefore using this to determine the priority of the defects.
- Agreeing Acceptance criteria for new stories, and approval of those acceptance criteria through the agile process.
- During test sign off, work alongside business stakeholders so that they fully understand any risks associated to a defect entering into Production together with any mitigating actions

**ABOUT YOU**
- A inquisitive individual with proven experience in a testing role and a good understanding of eCommerce.
- Experience of working in a development/product life cycle with a good understanding, and appreciation of agile methodology.
- Previous experience working with TUI UK and Ireland mainstream IT and business systems is desirable, but not essential.
- An analytical skill set would be beneficial, preferably with experience in web analytics such as Adobe Analytics & Qualtrics.
- The ability to manage your own time in a demanding, time-sensitive role and work comfortably within an environment of ambiguity and a high degree of complexity.
- Good communication skills with the confidence to challenge decisions where necessary.
- Strong organisational skills with a great attention to detail and appreciation of auditing and reporting capability.

**ABOUT OUR OFFER**
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
- Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
- Discretionary Bonus Scheme
- Excellent rates with foreign exchange
- Pension scheme and life assurance.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

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