Customer Disruption Officer

**Customer Disruption Officer** **Luton** With over 90 million passengers flying every year, 150 airports serviced and nearly 1,000 routes - occasionally things don’t go to plan. When that happens, our Customer Disruption team are relied upon to use their talents to ensure that our customers can continue their onward journey as quickly and efficiently as...

**Disruption Investigation Officer** **Location - Luton** **Team** Over the past 25 years, we've changed the way people travel across European travel, offering easy and affordable options with a fleet of 330+ aircraft, serving over 70 million passengers annually across 800 routes, we are well placed to become Europe’s preferred short haul airline. The...

Job SummaryThe Disruption Management Specialist will be responsible for ensuring seamless customer experiences during disruptions. This role will work closely with ground handling, customer services, and ICC teams to keep customers informed, answer their questions, and meet their welfare, hotac, and transport needs swiftly and in line with regulations.Key...

Our goal within the new TUI Operations Control Centre (TOCC) is to be a truly integrated service provider to the Airlines across the Group. The main objective is to drive operational excellence at the very best possible cost and to offer the best possible service to our customers within the Airlines whilst maintaining operational integrity and...

**Operations Officer** **Luton** With 300 aircraft, traveling to 150 airports across 35 countries, and carrying 90 million+ passengers every year - it takes a highly dedicated and organised team to ensure they arrive safely and on time. And as one of our Operations Officers that’s exactly where you step in. As part of the Network Control team, and the...

**Operations Officer** **Luton** With 300 aircraft, traveling to 150 airports across 35 countries, and carrying 90 million+ passengers every year - it takes a highly dedicated and organised team to ensure they arrive safely and on time. And as one of our Crewing Officers that’s exactly where you step in. As part of the Network Control team, and the...

**Operations Officer** **Luton** With 300 aircraft, traveling to 150 airports across 35 countries, and carrying 90 million+ passengers every year - it takes a highly dedicated and organised team to ensure they arrive safely and on time. And as one of our Crewing Officers that’s exactly where you step in. As part of the Network Control team, and the...

**Operations Officer** **Luton** With 300 aircraft, traveling to 150 airports across 35 countries, and carrying 90 million+ passengers every year - it takes a highly dedicated and organised team to ensure they arrive safely and on time. And as one of our Crewing Officers that’s exactly where you step in. As part of the Network Control team, and the...

**The Role** - Welcome to the heart of easyJet’s customer transformation, our Customer Experience team. Backed by some serious investment, we're rewriting the script for the way we manage customer communications, revamping our systems, data, processes and of course, our communications journeys. Our ultimate mission? To deliver engagement, satisfaction and...

**Customer Communications Executive (German Language)** easyJet holidays is expanding into Europe, and we're really excited about it! To support our growth, we've created some new roles and are looking for a German-speaking Customer Communications Executive to help us talk to our new customers. **What you’ll be doing**: The overall purpose of your role...

The Holiday Operations Team (HOC) is at the heart of the customer operation for easyJet holidays and are poised to support customers while they are on holiday with us. That support might come in the form of guidance, advice or complaint resolution. The HOC are also the first point of contact for any emergencies or incidents while customers are in resort. As...

**Customer Communications Executive (French Language)** easyJet holidays is expanding into Europe, and we're really excited about it! To support our growth, we've created some new roles and are looking for a French-speaking Customer Communications Executive to help us talk to our new customers. **What you’ll be doing**: The overall purpose of your role...

**Customer Communications Executive (German Language)** easyJet holidays is expanding into Europe, and we're really excited about it! To support our growth, we've created some new roles and are looking for a German-speaking Customer Communications Executive to help us talk to our new customers. **What you’ll be doing**: The overall purpose of your role...

About the RoleThis is a shift-based position that requires working from our office in Luton. The shifts will include a mix of days, nights, weekends, and bank holidays. You will be handling calls and emails daily, focusing on resolving customer disruptions on the same day.About the TeamYou will be part of the Customer Operations team, responsible for the...

About the RoleThis is a shift-based position that requires working from our Luton office. Shifts will include a mix of days, nights, weekends, and bank holidays. The primary responsibility is to handle calls and emails daily, focusing on on-the-day disruption for customers.About the TeamCustomer Operations is responsible for the initial incident response for...

**The Role** - The Communications Campaign Specialist is part of the Customer Communications team who are responsible for all our communications across service and marketing. The challenge for this team is to deliver a step change in how we communicate with customers across many different touchpoints and key parts of the journey, across multiple devices and...

**Customer Claims Executive - eJ Holidays - Swiss Market** **Team** You will be part of the easyJet holidays claims team, providing advice and support on consumer law/regulation and other general litigation matters to the customer team and wider business in connection with holiday sales in Switzerland. The claims team work closely with the legal and...

Rostering Officer - Luton - Hybrid 15 Month Fixed Term Contract Innovation is in easyJet’s DNA - since launching over 25 years ago, easyJet changed the way people fly to the present day where the airline leads the industry in digital, web, engineering and operational innovations to make travel more easy and affordable for its passengers. Key...

About the RoleWe are seeking a skilled Maintenance Officer to join our team. As an Independent Living Specialist, you will play a crucial role in delivering a seamless repairs and maintenance service to our communities.Key ResponsibilitiesConduct regular site inspections to identify and address maintenance needs.Track and escalate repairs using digital...

With over 300 aircraft servicing 154 airports over 981 routes - occasionally things don’t go to plan. When that happens, our crew and our customers rely on the talents of our Network Control team to ensure that they can continue their onward journey as quickly and efficiently as possible. They’re proud to be the problem solvers at the heart of our flying...