Customer Experience Executive

4 months ago

Caterham, United Kingdom DotGO Full time

**Who are we?**

We’re DotGO - we’re the most trusted web design agency in the UK.

We build brochure and e-commerce websites for small businesses all across the country.

We have an extremely diverse client base, ranging from dentists and therapists to cheesemakers and tradesmen.

We pride ourselves in our stunning website designs, our amazing process and our incredible company culture.

With thousands of customers now part of our ‘family’, we’re looking to hire a highly motivated, well-organised and dynamic Customer Experience Specialist to help nurture our customer community and find performance opportunities for both our clients and ourselves.

**The Role**

As our Customer Experience Specialist, your main objectives will be:

- Track and increase customer satisfaction
- Increase customer loyalty and generate referrals
- Reduce customer churn
- Identify customer personas
- Use social media and newsletter channels to plan internal marketing strategies and deliver important messages
- Capture client feedback to influence our products and processes
- Identify customer performance opportunities and sell branding and content packages to our existing client base
- Present customer workshops alongside our design team

We already have amazing established relationships with our clients, your role will be to act as the bridge between DotGO customers and our team.
- **A self-starter**: You are proactive and always looking for opportunities to generate value. You can work confidently in a team one moment and solo the next, and do not need to be micro-managed.
- **An extrovert**: You are excited to talk to people from different business backgrounds both over the phone and on video calls. You are keen to present and run webinars.
- **Account manager**: You will contact hundreds of customers a month. You will need to be well-organized to ensure you attend meetings, and have a good understanding of our clients’ websites, our packages and our products.
- **Interested in social marketing**:You have a passion for/ experience in social media marketing, producing newsletters, writing blogs, video streaming or podcasting
- **Someone who ‘gets’ small businesses**: Our customers are small business owners. It’s vital you understand their aspirations, expectations and fears, and come across personable and understanding.

**To be successful in this role**:

- A Bachelor’s or Master’s degree - preferably in marketing or business related
- 3 years office-based work experience
- Confident telephone and video call manner
- Confident in learning new technology
- Strong written English language skills
- A natural presenter

£30,000 per year

Casual dress

On-site parking

Company events (Paintballing, Go Karting, Pub nights, Board Games)

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Have you ever presented video, streamed webinars or hosted business events before?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Office based: 3 years (preferred)
- Marketing: 1 year (preferred)

Work Location: In person

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