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Customer Service Coordinator

2 months ago

Caterham, Surrey, United Kingdom Vistry Group PLC Full time
Customer Service Coordinator

We are seeking a skilled Customer Service Coordinator to join our team at Vistry South East. As a key member of our Customer Service department, you will be responsible for handling customer inquiries and concerns, ensuring timely resolution and excellent customer experience.

Key Responsibilities:
  • Manage customer complaints and issues through effective communication and problem-solving skills
  • Collaborate with internal teams to resolve customer concerns and improve service delivery
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction
  • Contribute to the development and implementation of customer service strategies and processes
What We Offer:
  • Competitive salary and annual bonus
  • Agile working arrangements
  • Up to 33 days annual leave plus bank holidays
  • Private healthcare
  • Enhanced maternity, paternity, and adoption leave
  • Competitive contributory pension scheme
  • Life assurance – 4 x annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits...
Requirements:
  • Previous experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, please submit your application.