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Customer Service Liaison
2 months ago
We are seeking a highly skilled Customer Service Coordinator to join our team at Vistry Group PLC. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling customer concerns, and coordinating with contractors to resolve issues in a timely and professional manner.
Key Responsibilities- Customer Service: Provide exceptional customer service to internal and external customers, responding to customer inquiries and resolving issues in a timely and professional manner.
- Issue Resolution: Coordinate with contractors to resolve customer issues, ensuring that all concerns are addressed promptly and efficiently.
- Communication: Maintain effective communication with customers, colleagues, and contractors to ensure that all parties are informed and up-to-date on the status of customer issues.
- Database Management: Maintain accurate and up-to-date records of customer interactions and issue resolutions in our database.
- Administrative Tasks: Perform various administrative tasks, such as data entry, filing, and other duties as required.
- Education: 5 GCSEs or equivalent.
- Experience: Prior experience in a similar role, preferably in the construction or property industry.
- Skills: Proficiency in Microsoft Office, Excel, and Outlook, strong communication and problem-solving skills, and the ability to handle complaints and challenging situations.
- Personal Qualities: A positive attitude, strong organizational skills, and the ability to work effectively in a team environment.
Vistry Group PLC is the UK's leading provider of affordable mixed-tenure homes. Our values of integrity, caring, and quality guide our work, creating sustainable communities. We are committed to providing exceptional customer service and are seeking a highly skilled Customer Service Coordinator to join our team.
