Outbound Customer Specialist
5 months ago
We are excited to be working with our client
- a successful company within the energy industry. They are looking for an Outbound Customer Specialist to join their team.
**About the role**
Reporting to the Sales and Retention Team Leader, you will work as part of a team specialising in the retention of customers. For this role we are seeking enthusiastic sales professionals who enjoy working within a target driven, fast-paced team environment.
**Day-to-day, here’s what your new role would look like**:
- Retaining customers via outbound channel.
- Sales administration and support.
- Up-selling and cross-selling of products and services.
- Develop and maintain positive working relationships both internally and externally.
- Perform all duties in line with company policies, procedures, and relevant industry guidelines.
**About you**
- Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
- Experience of sales and negotiation with customers.
- Strong IT skills with experience of Microsoft Office.
- A suitable place to work at home and good broadband connection.
- Experience of liaising directly with customers to promote the services of the company.
- Experience of using contact center telephone systems.
- Outbound sales experience.
- GCSE Education (grade A-C to include Math and English) or equivalent.
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