Sales and Retention Team Leader

6 months ago


Omagh, United Kingdom Energia Group Full time

Due to continued growth and the creation of a new team in our Omagh location, we have an exciting opportunity for a skilled Sales and Retention Team Leader to join our team.

The Team Leader will be responsible for leading a team of Sales and Retention specialists to achieve key sales targets via coaching and supporting agents. As well as ensuring compliance and quality targets, staffing levels, efficiency and customer satisfaction / experience targets are met.

**Why choose Energia Group?**
- 87% of employees would recommend Energia Group to friends and family as a great place to work
- You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts
- You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions
- We also offer an annual Bonus of up to 10%, an award-winning wellbeing programme including a counselling service, sports and social clubs, a ‘Wellbeing Fund’ to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans.
- You will have the opportunity to work in a hybrid approach (2 days from the office and 3 days from home), collaborate regularly with your peers while having a balance between your home and work life.

**What you'll need**
- At least 12 months management experience in a Call Centre environment - leading a team to achieve KPIs across either Inbound or Outbound campaigns.
- Strong customer focus with exceptional customer relations skills.
- Ability to produce management reports and manage staff against metrics as appropriate.
- Understanding of key commercial and service metrics.

**Does energy move you?**

If so, see how you can be a part of the energy transition.

Take a look at our Energy Moves Us video below which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business.

**Full details can be found in the job specification located at the bottom of this page.**

NB: IPhone users should download job specification using Safari.

PLACEHOLDER



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