Sales & Retention Team Leader

7 months ago


Omagh, United Kingdom SalesNet Recruitment Full time

**Sales and Retention Team Leader**

**Location**: Omagh, Bankmore Business Park

This role will be based in the company's high spec offices in Omagh with blended home/office working options available once training has been concluded

**Salary**: Competitive plus bonus/commission based on team performance

**Contract**: Fixed Term Contract (12 months*)

*This opportunity is envisaged to last for a minimum of 12 months however depending on operational requirements there is potential that this role may be extended and/or there may be a view to make this role permanent. Family Friendly working options available.

**Hours of Work**: 37 hours Monday
- Friday

Our Client, an energy company who are suppliers of hundreds of thousands of homes and businesses with positive energy solutions and innovative technologies leading Ireland’s decarbonisation efforts, are looking to appoint a Sales & Retention Team Leader to join a new Team based in their Omagh branch

**Day-to-day, here’s what your new role would look like**
- Supporting and advising Sales and Retention specialists, including regular coaching and feedback sessions
- Analysis of daily reporting to ensure corrective actions taken to meet targets on a real time basis
- Working within the larger TL group to deliver key strategic objectives
- Ensure the appropriate level of resource to achieve planned SLA targets
- Ensure efficient use of resources across area of responsibility
- Lead, motivate and develop your team to a high standard of achievement and efficiency
- Co-ordinate training, coaching and mentoring requirements for staff
- Monitor agent schedule adherence and ensure it is within target
- Carry out remedial action following feedback from the Quality Assurance team when necessary
- Handle escalated calls and deal with customer complaints and 3rd party queries as necessary
- Working with other departments to ensure process failures are acted on quickly
- Recruit and assist in the training of new staff.
- Carry out effective team briefings.

**Essential criteria**
- At least 12 months sales management experience in a Call Centre environment - leading a team to achieve KPIs across both Inbound and Outbound campaigns
- Strong customer focus with exceptional customer relations skills
- Ability to produce management reports and manage staff against metrics as appropriate
- Understanding of key commercial and service metrics

**Our desirable criteria**
- Proven experience in delivering strategies within a commercial and competitive environment

**Job Types**: Temporary contract, Fixed term contract

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Gym membership
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Commission pay

Work Location: In person



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