Customer Engagement Specialist

3 months ago

Omagh, United Kingdom Energia Group Full time

Power NI have an exciting opportunity for Customer Engagement Specialists based in Omagh.

You will be the first point of contact for all commercial queries, responding to and delivering a customer experience that is second to none. Working alongside some of the industry’s best customer service advisers, you will work towards achieving business performance targets ensuring the Power NI brand continues to grow.

**Why choose Energia Group?**
- 87% of employees would recommend Energia Group to friends and family as a great place to work
- You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts
- You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions
- We also offer an annual Bonus of up to 10%, an award-winning wellbeing programme including a counselling service, sports and social clubs, a ‘Wellbeing Fund’ to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans.
- You will have the opportunity to work in a hybrid approach (2 days from the office and 3 days from home), collaborate regularly with your peers while having a balance between your home and work life.

**What you'll need**
- 6 months customer service experience.
- Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
- Computer savvy with a good working knowledge of Microsoft Office.
- A suitable, dedicated place to work at home (private and you won't get interrupted), with natural light, desk, chair, and an excellent broadband connection.

**Does energy move you?**

If so, see how you can be a part of the energy transition.

Take a look at our Energy Moves Us video below which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business.

**Full details can be found in the job specification located at the bottom of this page.**

NB: IPhone users should download job specification using Safari.

PLACEHOLDER

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