Customer Service Adviser
5 months ago
CCA Recruitment are delighted to be working with a global brand, well established in the Kilmarnock area. They have recently moved into amazing new premises and are keen to expand their fantastic team We are currently looking for individuals who are driven and looking to build a career to join this amazing opportunity.
**Responsibilities**:
- Helping customers take control of their debts
- Take ownership of customer accounts
- Excellent negotiation skills and empathy required
- Dealing with vulnerable customers
PRA Group are big on Values:
**Our goal is to make debt repayment fair and affordable.**
- Fair and respectful treatment of our customers
- Affordable solutions for getting out of debt and repairing credit history
- We won’t charge interest or fees while you work with us on your account(s)
- Committed to helping customers repay within their budget
PRA Group - debt collection agency who deal with only high street banks (no dodgy payday loans) that look to help put their customers in affordable payment plans that suits both customer and PRA. Inbound and outbound calling majority of inbound are customer calling regarding debt and looking to set up payment plans and outbound calling are for review calls, after a customer has set up a payment plan they review every 3-6 months to check if the customer is finding the plan ok and up to date with priority bills if customers aren’t up to date on bills PRA can put accounts on hold for 90 days without getting letters or phone calls and they plan a date to call back and put plan back in place.
**Salary**: £22,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kilmarnock, East Ayrshire: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: pra
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