Gla Ops Officer

2 weeks ago


London, United Kingdom Reed Talent Solutions Full time

**About the job**

The GLA OPS Officer will be responsible for maintaining the day-to-day OPS service, liaising with key stakeholders across the GLA and its external partners. Working as an integral part of the OPS Delivery Team, they will build an in depth understanding ofthe OPS system, including its underlying architecture, vision, functions, interfaces and features and how it is used to deliver the Mayor’s priorities across London. They will interface with users across the Authority and its delivery partners to maximisedelivery. They will ensure that regular business tasks are completed and that users are kept at the forefront of any new development work. The GLA OPS Officer will aid the discovery process and undertake analysis of requirements and solutions as needed. Theywill also assist in project template creation, utilising JavaScript Object Notification (JSON).

**Key responsibilities**
- Support the GLA OPS team in delivering and managing the GLA OPS system. You will work closely with the GLA OPS team which includes the Product Owner (PO) the Product Manager (PM) and an external IT supplier, comprising of a development team and a managedservice team.
- Managing the GLA OPS inbox for all internal and external GLA OPS users
- Build and maintain specialist knowledge of template creation and management. This will utilise use of JavaScript Object Notification (JSON).
- Work with the IT supplier to provide additional usability and regression testing of new features
- Be responsible for triaging bugs and defects in OPS

**Skills, knowledge, and experience**
- Appropriate degree level qualification or equivalent and/ or demonstrable ability and experience of project support or administration.
- Comfortable with using project management tools such as JIRA, and ability to demonstrate aptitude to learn new tools and processes such as JSON, various reporting tools and develop and maintain a robust knowledge of the OPS system.
- Experience of working in a project environment, preferably with an agile methodology, and an understanding of the agile principles.
- Experience of documenting processes, writing reports/guidance and maintaining filing systems.
- Well-developed IT skills including Microsoft Outlook, Word, Excel and Power Point.



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