Tenancy Sustain Officer

6 months ago

Liverpool, United Kingdom Torus Group Full time

The Tenancy Sustain service provide a high quality professional practical advice, guidance and support service to residents and their families presenting with complex needs and challenging behaviour whom require assistance with sustaining their tenancy, and have been deemed at high risk of tenancy failure.

To empower residents and their families to positively engage in services that promote financial independence, raise aspirations, gain, and maintain successful tenancies and ultimately reduce tenancy failure.

**This is an important role in which you will**:

- Triage referrals received to the service on a rota basis by liaising with the resident, referrer, and relevant services to identify what support is required.
- Provide specialist housing advice to key partners and residents to ensure tenancies are sustained. Conduct case discussions with professionals wanting to make a referral to the service and respond to requests for housing related information.
- Manage a case load to promote independent living and sustainment of tenancies ensuring cases are closed where appropriate.
- Accurately record risk assessments, support plans, interventions, and outcomes in QL Case Management

**To be successful in this role you will**:

- Be flexible, adaptable and innovative in your approach to service delivery in response to the changing needs of the service and the wider organisation.
- Keep up to date with changes to welfare reform legislation and the range of welfare benefits available for people and families on low income or in receipt of welfare benefits.
- Actively manage own performance utilising the performance framework and data to contribute to agreed key result areas and individual target,

**_
PLEASE NOTE:_**
- Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;_
- _ Right to work verification _
- _Qualification certificate check_
- _ 2x Completed references _
- _OH Health Questionnaire - Fit For Work_
- _ DBS check (if required for role)_
- _ Completion of all new starter documentation including signed T&C’s_

We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in, in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.

Every single one of our colleagues has unique qualities that we value highly. We share a culture of innovation and bravery, working closely together to do the right thing for each other, for our customers and for the communities we live and work in.

We believe our people deserve the opportunity to explore themselves and their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are delighted to have been awarded Investors in People Gold status - because when our colleagues achieve their best, they’ll achieve their best for Torus.

We are Torus. We are building the future.

PLACEHOLDER

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