Community Development Officer

2 days ago

Liverpool, United Kingdom Service Care Solutions Full time
About the Role

We are seeking a highly motivated and experienced Housing and Community Officer to join our team at Service Care Solutions. As a key member of our housing management team, you will play a crucial role in shaping a thriving community and making a real difference to residents' lives.

Key Responsibilities
  • Provide Expert Advice: Offer guidance on tenancy matters, welfare benefits, and rehousing requests to tenants.
  • Support Tenants: Assist tenants with support needs to help them sustain their tenancies and improve their overall well-being.
  • Manage Tenancy Matters: Work closely with the Property Services Manager to ensure void turnaround targets and the lettings process are met.
  • Assess Housing Applicants: Evaluate housing applicants and manage allocations in line with the Lettings Policy to ensure fair and efficient housing services.
  • Enforce Tenancy Conditions: Collaborate with the Housing Management team to resolve tenant disputes and enforce tenancy conditions when necessary.
  • Conduct Estate Inspections: Regularly inspect estates, monitor repairs, and liaise with colleagues to improve the environment and enhance the quality of life for residents.
  • Promote Tenant Engagement: Foster a culture of tenant engagement in service delivery and decision-making to ensure that residents' voices are heard and valued.
Requirements
  • Experience in Housing Management: A background in housing management or knowledge of tenancy law is advantageous but not essential.
  • Strong Planning and Organisational Skills: Excellent planning and organisational skills to manage multiple tasks and priorities effectively.
  • Excellent Communication and Customer Service Skills: Proven ability to work effectively with the public, providing exceptional customer service and communication skills.
  • Enthusiasm and Drive: A genuine passion for making a positive impact on the community and a drive to deliver high-quality services.

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