Current jobs related to Neighbourhood Housing Officer - Liverpool, Liverpool - Prima Group

  • Neighbourhood Liaison Officer

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Onward Full time

    About the RoleWe are seeking a skilled Neighbourhood Specialist to join our Operations team on a permanent basis. This home-based role offers flexibility, with no daily requirement to attend an office.The successful candidate will be responsible for delivering face-to-face customer services in our neighbourhoods, working collaboratively with other teams to...

  • Neighbourhood Liaison Officer

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Onward Full time

    About the RoleWe are seeking a skilled Neighbourhood Specialist to join our Operations team on a permanent basis. This home-based role offers flexibility, with no daily requirement to attend an office.The successful candidate will be responsible for delivering face-to-face customer services in our neighbourhoods, working collaboratively with other teams to...

  • Housing and Community Officer

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Privilege HR Full time

    About the RoleAs a Housing and Community Officer at Privilege HR, you will play a vital role in supporting residents and neighbourhood stakeholders. Your primary responsibility will be to advise residents on tenancy matters, benefits, and rehousing, ensuring they receive the necessary assistance to sustain their homes.Main DutiesAdvise residents on tenancy...

  • Housing Management Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom CIH International Housing Group Full time

    Job Title: Adults OfficerThis is an exciting opportunity to join our Neighbourhoods Team and contribute to delivering a wide range of housing management services. As an Adults Officer, you will be responsible for managing a portfolio of properties and maintaining a high-quality service for tenants.Key Responsibilities:Deliver a wide range of housing...

  • Housing Management Specialist

    3 weeks ago

    Liverpool, Liverpool, United Kingdom CIH International Housing Group Full time

    Job Title: Adults OfficerThis is an exciting opportunity to join our Neighbourhoods Team and contribute to delivering a wide range of housing management services. As an Adults Officer, you will be responsible for managing a portfolio of properties and maintaining a high-quality service for tenants.Key Responsibilities:Deliver a wide range of housing...

  • Housing Management Specialist

    3 weeks ago

    Liverpool, Liverpool, United Kingdom CIH International Housing Group Full time

    Job Title: Adults OfficerThis is an exciting opportunity to join our Neighbourhoods Team and contribute to delivering a wide range of housing management services. As an Adults Officer, you will be responsible for managing a portfolio of properties and maintaining a high-quality service for tenants.Key Responsibilities:Deliver a wide range of housing...

  • Housing Management Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom CIH International Housing Group Full time

    Job Title: Adults OfficerThis is an exciting opportunity to join our Neighbourhoods Team and contribute to delivering a wide range of housing management services. As an Adults Officer, you will be responsible for managing a portfolio of properties and maintaining a high-quality service for tenants.Key Responsibilities:Deliver a wide range of housing...

  • Neighbourhood Specialist

    1 month ago

    Liverpool, Liverpool, United Kingdom Onward Full time

    About the RoleWe are seeking a skilled Neighbourhood Specialist to join our Operations team on a permanent basis. This home-based role offers flexibility, with no daily requirement to attend an office.The successful candidate will be responsible for delivering face-to-face customer services in our neighbourhoods, working collaboratively with other teams to...

  • Neighbourhood Specialist

    1 month ago

    Liverpool, Liverpool, United Kingdom Onward Full time

    About the RoleWe are seeking a skilled Neighbourhood Specialist to join our Operations team on a permanent basis. This home-based role offers flexibility, with no daily requirement to attend an office.The successful candidate will be responsible for delivering face-to-face customer services in our neighbourhoods, working collaboratively with other teams to...

  • Neighbourhood Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Onward Full time

    About the RoleWe are seeking a skilled Neighbourhood Specialist to join our Operations team on a permanent basis. This home-based role offers flexibility, with no daily requirement to attend an office.The successful candidate will be responsible for delivering face-to-face customer services in our neighbourhoods, working collaboratively with other teams to...

  • Neighbourhood Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Onward Full time

    About the RoleWe are seeking a skilled Neighbourhood Specialist to join our Operations team on a permanent basis. This home-based role offers flexibility, with no daily requirement to attend an office.The successful candidate will be responsible for delivering face-to-face customer services in our neighbourhoods, working collaboratively with other teams to...

  • Neighbourhood Specialist

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Onward Full time

    About the RoleWe are seeking a skilled Neighbourhood Specialist to join our Operations team on a permanent basis. This home-based role offers flexibility, with no daily requirement to attend an office.The successful candidate will be responsible for delivering face-to-face customer services in our neighbourhoods, working collaboratively with other teams to...

  • Neighbourhood Specialist

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Onward Full time

    About the RoleWe are seeking a skilled Neighbourhood Specialist to join our Operations team on a permanent basis. This home-based role offers flexibility, with no daily requirement to attend an office.The successful candidate will be responsible for delivering face-to-face customer services in our neighbourhoods, working collaboratively with other teams to...

  • Neighbourhood Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Onward Full time

    About the RoleWe are seeking a skilled Neighbourhood Specialist to join our Operations team on a permanent basis. This home-based role offers flexibility, with no daily requirement to attend an office.The successful candidate will be responsible for delivering face-to-face customer services in our neighbourhoods, working collaboratively with other teams to...

  • Housing and Community Liaison Officer

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Privilege HR Full time

    About the RoleAs a Housing and Community Officer with Privilege HR, you will play a vital role in supporting residents and neighbourhood stakeholders on a wide range of issues. Your primary responsibility will be to advise residents on tenancy matters, benefits, and rehousing, ensuring that they receive the necessary support to sustain their homes.Main...

  • Neighbourhood Development Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Onward Full time

    About the RoleWe are seeking a Neighbourhood Development Specialist to join our Operations team on a permanent basis. This role is a home-based position, offering flexibility and the opportunity to work collaboratively with other teams to deliver our neighbourhood plan objectives.The successful candidate will be responsible for delivering face-to-face...

  • Housing and Community Liaison Officer

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Privilege HR Full time

    About the RoleWe are seeking a skilled and compassionate Housing and Community Officer to join our team at Privilege HR. As a key member of our housing team, you will play a vital role in supporting residents and neighbourhood stakeholders in a wide range of issues.Main ResponsibilitiesAdvise residents on tenancy matters, benefits, and rehousing, providing...

  • Housing Officer

    1 month ago

    Liverpool, Liverpool, United Kingdom Service Care Solutions - Housing Full time

    Housing and Community Officer RoleWe are seeking a skilled and dedicated Housing and Community Officer to join our team at Service Care Solutions - Housing. As a key member of our housing management team, you will play a vital role in shaping a thriving community and making a real difference to residents' lives.Key Responsibilities:Provide Tenancy Support:...

  • Housing Officer

    1 month ago

    Liverpool, Liverpool, United Kingdom Service Care Solutions - Housing Full time

    Housing and Community Officer RoleWe are seeking a skilled and dedicated Housing and Community Officer to join our team at Service Care Solutions - Housing. As a key member of our housing management team, you will play a vital role in shaping a thriving community and making a real difference to residents' lives.Key Responsibilities:Provide Tenancy Support:...

  • Housing Management Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Torus Group Full time

    Key ResponsibilitiesThis is an exciting opportunity to contribute to the success of our Neighbourhoods Team. As a Neighbourhood Officer, you will play a crucial role in ensuring the sustainability of our estates. Your key responsibilities will include:Delivering a wide range of housing management services to tenants and landlords.Managing a portfolio of...

Neighbourhood Housing Officer

2 months ago

Liverpool, Liverpool, United Kingdom Prima Group Full time
About the Role

We are seeking a highly motivated and experienced Neighbourhood Housing Officer to join our team at Prima Group. As a key member of our housing management team, you will be responsible for delivering a comprehensive housing management service to our customers, ensuring that they receive the highest level of service and support.

Key Responsibilities
  • Customer Service
    • Be the key contact for customers, making Prima Group visible within our neighbourhoods.
    • Respond to customer enquiries where a face-to-face visit is needed.
    • Undertake support activities to customers so they can sustain their tenancies and ensure properties are kept in good condition, liaising with others when referrals or intervention are needed.
    • Ensure all customer contacts are recorded and dealt with, customers views are listened to and resident involvement is encouraged, using this insight make recommendations for improvement.
  • Tenancy Management
    • Deliver a comprehensive housing management service.
    • Let our homes to minimise rent loss and re-let costs and improve neighbourhood sustainability.
    • Working with tenants to provide tenancy support and enable them to sustain their tenancies.
    • Contribute to maintaining and improving the appearance of our neighbourhoods, carrying out enforcement actions where needed.
    • Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions.
    • Monitoring Service Charge contractor performance, including: consulting with residents, dealing with poor performance and assisting with the tendering process.
    • Support other colleagues delivering customer facing services such as Income Officers, Customer Services Assistants, Surveyors, Scheme Managers and Cleaners as needed.
  • Neighbourhood Development
    • Develop local neighbourhood knowledge to inform the development of Neighbourhood Plans, which respond to the opportunities and challenges in our neighbourhoods.
    • Deliver Neighbourhood Plans and neighbourhood management actions, monitoring the impact of our work.
    • Build local effective partnerships to improve services, training and work opportunities for tenants and identify development or service opportunities for Prima.
    • Collaborate with compliance colleagues to manage any risks within the neighbourhood, to deliver safe and sustainable homes and neighbourhoods.
    • Collaborate with the Community Cohesion Officer on projects relating to the neighbourhood
    • To undertake any other duties to achieve personal, team and organisational objectives.
    Requirements
    • Experience working in a Housing Officer role or experience of delivering housing management services in a registered provider (RP), not for profit or public-sector organisation.
    • Good working knowledge of processes relating to different housing tenure types.
    • Good knowledge of housing regulations/ law and associated practices.
    • Experience of delivering face to face customer service with the ability to have honest conversations with customers.
    • Experience of developing partnership working with support agencies, local authorities and community groups.
    • Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
    • Good understanding of welfare reform.
    • Experience of using ICT systems - Customer Relationship Management systems and Microsoft office software.
    • Educated to GCSE level or equivalent
    • Relevant professional qualification or recognised degree is desirable
    • Full driving licence and use of a car for work is essential
    • Mobile working required
    • Occasional working outside usual office hours
    • To provide out of hours emergency support for the where required
    • Undertake Health and safety and compliance duties as required
    Skills and Competencies
    • Organised
    • Analytical problem solving
    • Adaptable
    • Customer Focus
    • Communication
    • Relationship building
    • Influencing
    • Positive attitude to customers.
    • Demonstrates drive and resilience.
    • Self-starting and self-motivated.
    • Does what it takes to get the right outcome.
    • Confident
    • Curious
    • Supportive
    Benefits
    • Healthcare scheme
    • Salary sacrifice scheme for qualifying staff
    • Pension scheme
    • 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period.
    • 35-hour week Monday-Friday
    • Fully flexible working arrangements – hybrid working from the office and from home
    • Free parking on site at Prima's two offices

We strive to be an equal opportunities employer that values diversity and strives to achieve dignity at work. Whoever you are, you will be valued and respected.

Prima Group is signed up to the Disability Confident Scheme and the Caring Business Charter. As such, we guarantee to interview all disabled applicants and those care experienced young people, who meet the minimum criteria for the vacancy. Please specify if you wish to considered under this scheme.