Neighbourhood Specialist
4 weeks ago
About the Role
We are seeking a skilled Neighbourhood Specialist to join our Operations team on a permanent basis. This home-based role offers flexibility, with no daily requirement to attend an office.
The successful candidate will be responsible for delivering face-to-face customer services in our neighbourhoods, working collaboratively with other teams to achieve our neighbourhood plan objectives and ensuring our landlord requirements are met.
Key Responsibilities
- Respond to customer enquiries requiring a face-to-face visit and be the visible presence of the organisation within our neighbourhoods.
- Develop a detailed understanding of the issues and opportunities within our neighbourhoods and contribute to the development of Neighbourhood Plans.
- Agree and deliver neighbourhood management actions, monitoring their impact and making recommendations for future actions.
- Develop effective local partnerships with other front-facing service providers operating in our neighbourhoods.
- Provide a comprehensive tenancy management service, carrying out landlord duties such as communal area and estate-wide inspections.
- Manage service charges, including budgeting, renewal planning, and consultation, and keeping residents informed.
What We Offer
As a Neighbourhood Specialist with Onward, you will have the opportunity to make a real difference in our communities, working collaboratively with our teams to deliver excellent customer services and achieve our organisational objectives.
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