Neighbourhood Community Liaison
7 days ago
About the Role
We are seeking a Neighbourhood Specialist to join our Operations team on a permanent basis. This role is a home-based position, offering flexibility and the opportunity to work collaboratively with other teams to deliver our neighbourhood plan objectives.
Key Responsibilities
The successful candidate will be responsible for delivering face-to-face customer services in our neighbourhoods, working closely with other teams to ensure our landlord requirements are met. This will involve responding to customer enquiries, developing a detailed understanding of the issues and opportunities within our neighbourhoods, and contributing to the development of Neighbourhood Plans.
Customer Service
The Neighbourhood Specialist will be the visible presence of the organisation within our neighbourhoods, listening to customer views, encouraging resident involvement, and making recommendations for how the organisation can respond. This will involve minimising rent loss, contributing to tenancy and neighbourhood sustainability, and providing a comprehensive tenancy management service.
Neighbourhood Management
The post holder will agree and deliver neighbourhood management actions, monitor the impact of actions, and make recommendations for future actions. They will also develop effective local partnerships with other front-facing service providers operating in our neighbourhoods.
Landlord Services
The Neighbourhood Specialist will provide a comprehensive tenancy management service, carry out landlord duties such as communal area and estate-wide inspections, and deliver neighbourhood management actions within our suite of compliance plans. They will also manage service charges, including budgeting, renewal planning, and consultation, and keep residents informed.
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