Neighbourhood Community Liaison Specialist

15 hours ago


Liverpool, Liverpool, United Kingdom Onward Full time

Job Overview

We have a unique opportunity for a Neighbourhood Community Liaison Specialist to join our Operations team at Onward on a permanent basis.

This is a home-based role, offering flexibility and the opportunity to work in various neighbourhoods across Merseyside.

The successful candidate will be responsible for delivering excellent customer service, working collaboratively with other teams to achieve our neighbourhood objectives and ensuring we meet our landlord requirements.

Key Responsibilities

Let homes to minimize rent loss and contribute to tenancy and neighbourhood sustainability.

Respond to customer enquiries requiring face-to-face visits and serve as the visible presence of Onward within our neighbourhoods.

Listen to customer views, encouraging resident involvement and making recommendations for how we can respond.

Neighbourhood Management

Develop a detailed understanding of the issues and opportunities within our neighbourhoods and contribute to the development of Neighbourhood Plans.

Agree and deliver neighbourhood management actions, monitoring their impact and making recommendations for future actions.

Establish effective local partnerships with other front-facing service providers operating in our neighbourhoods.

Landlord Services

Provide a comprehensive tenancy management service, carrying out Landlord duties such as communal area and estate-wide inspections.

Deliver neighbourhood management actions within our suite of compliance plans.

Manage service charges, including budgeting, renewal planning, and consultation, keeping residents informed.

Benefits

This role offers a competitive salary of approximately £28,000 - £32,000 per annum, depending on experience.

In addition to a generous salary, you will enjoy a range of benefits, including access to training and development opportunities, flexible working arrangements, and a supportive team environment.



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