Tenant Liaison Officer
4 weeks ago
Job Title: Tenant Liaison Officer
Job Summary: We are seeking a highly skilled Tenant Liaison Officer to join our team at Fawkes & Reece. As a Tenant Liaison Officer, you will be responsible for developing positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes.
Key Responsibilities:
- Pre-entry visits and company inductions
- Collecting tenancy agreement/approval forms
- Visiting tenants in their homes to advise them on when and what work is being carried out
- Acting as the main point of contact and dealing with any problems/queries that tenants may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitoring customer complaints and resolving any potential issues
- Monitoring customer satisfaction
Requirements: To be successful in this role, you must have a strong and stable career within face-to-face customer service, ideally within the Housing or Construction sectors. You must also have a full driving licence and your own transport.
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