Housing and Community Officer

2 weeks ago

Liverpool, United Kingdom Service Care Full time

**Job title - **Housing and Community Officer
**Location -** Liverpool L3
**Contract - **Temp Ongoing
**Hours** - Full time (Primarily office based)

**The Role Summary**
Our client a local housing association is looking for a Housing and Community Officer to join their team initially on a temporary contract. It's a very varied job and includes the allocation of houses, dealing with neighbour complaints, providing rent and benefit advice, housing advice, arrears management and a range of other services to assist tenants in sustaining their tenancies and to contribute to the comfort and enjoyment of their homes.

**Your key duties within the role will include**:

- Provide advice and information to tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests
- Assist tenants with support needs to sustain and benefit from their tenancy
- Support the Property Services Manager to achieve void turnaround targets for repairs and manage the pre-void and lettings process
- Assess the needs of applicants for rehousing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings Policy and managing allocations
- Ensure tenants and others understand the rights and responsibilities as set down in tenancy / licence agreements
- Ensure conditions of tenancy are met by the Association's tenants, working with the Housing Management team and other staff to manage breaches and help resolve disputes
- Work with the central finance team to manage rent and service charge payments, taking early and preventative action to minimise arrears
- Assist in taking legal action to enforce the conditions of tenancy (non-payment of rent or other breaches) when necessary
- Assist in setting the service charges for all properties within the designated area and where applicable to consult with tenants about changes
- Carry out Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance and other estate / block services, liaising with colleagues and others to improve the quality of the environment and ensure tenancy conditions are met
- Carry out Tenancy Audits, collecting and maintaining up to date information about customers and any changing support needs in order to assist the Association to deliver targeted services
- Promote tenant and resident engagement in service delivery and decision making

**Key requirements**
- Knowledge of the legal and regulatory framework of social housing and property / tenancy management, together with experience of delivering services that meet these requirements.
- Experience of supported housing would be useful but is not essential. Experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence.
- An understanding of some of the issues and barriers faced by tenants / household members who have learning disabilities, mental health needs and / or physical and sensory impairments.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

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