Administration Officer

2 weeks ago


Thurrock, United Kingdom NELFT NHS Foundation Trust Full time

An opportunity has arisen within our Community Children's Team for a band 3 administrator working predominantly within the Sickle Cell Service

You will provide a high quality confidential and comprehensive administrative service within the team. This is a part time role based in Grays Health Centre Grays in Thurrock. You will work as part of the Sickle Cell team. This opportunity will allow you to use your administrative skills and to establish good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload ensuring that work is completed in a safe and timely manner. Good communication skills is essential for this job as the successful applicant will also be liaising with families, schools and other professional agencies on behalf of the Epilepsy Nurse. Good organisational skills to ensuring all data is kept up date.

COVID-19 Vaccination

We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

Probationary Period

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement - London

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (minimum payment of £1,192 and a maximum payment of £2,011 per annum pro rata).
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Ensure that complex calls from anxious and distressed clients are passed effectively and appropriately, or escalated to senior staff member if appropriate
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of others.
- Draft general correspondence on behalf of own service.
- Accurately produce reports, correspondence and documents from a variety of sources including material from dictation, audio or manuscripts within agreed timescales (not including medical reports).
- Work without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Participate in induction and orientation of Band 2 administrative staff and temporary staff.
- Provide guidance, advice and support to Band 2
- Establish and maintain electronic and manual filing systems.
- Arrange and take minutes or notes at meetings that are intended for internal review only
- Input generic data into organisational systems or in-house records. Printing of simple reports - ie training records or basic clinical info
- Cover other teams/services, where necessary, which may require working on other sites.



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