0-19 Administrator

The post holder will support the Health Visiting infant feeding team will preferably but not essential have experience of working in the NHS and for a variety of services and be able to articulate their administrative and personal skills that will support them in these roles.
The base for the post holder will be within the Thurrock Health Centres.

**Key Responsibilities**:
1. Maintaining efficient systems to support the infant feeding team.

2. Dealing with routine enquiries in a pleasant and helpful manner,
communicating relevant information to stakeholders, referring to others as
appropriate
3.Responsible for compiling and producing computer generated letters with minor amendments.
4. Typing of letters,, papers and reports as required by your manager.
5. To highlight any operational concerns regarding administrative systems so that they can be reviewed.
6. To ensure a safe working environment as indicated by your manager.
7. Ensure that office supply levels are monitored
8. Able to work on own initiative, prioritising work, within defined policies and procedures to set timescales.
9. Have a flexible adaptable approach to work in order to meet various
deadlines.
10. To carry out other appropriate delegated duties as required

COVID-19 Vaccination

We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

Probationary Period

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement - London

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (minimum payment of £1,192 and a maximum payment of £2,011 per annum pro rata).

**Duties and responsibilities include**:
1. Receive and make telephone calls as required. Divert calls and take
messages ensuring accuracy of detail and prompt appropriate delivery
2. To present a calm and friendly image to clients.
3. To monitor and record all visitor details
4. Promote the image of the department, checking that notices and leaflets are up to date and well presented

Computer/Administration
1. Input patient data onto relevant system. Being able to retrieve reports from RIO or equivalent, as requested by the multi-disciplinary team.
2. Liaising with IT Department concerning problems with soft / hardware.
3. Demonstrate office systems and department requirements to new starters.
4. Undertake research and development as directed.
5. To participate in audit as requested.

Communication
Recognising and responding to clients who have communication barriers.
Ensure an effective and efficient front of house service is provided to patients and any other visitors to the clinic area.
Deal with all general enquiries, communicate procedures and make new and follow-up appointments.

**Specific Tasks directly related to the post**:
1. To undertake mandatory training as required.
2. To maintain an updated record of training sessions attended and learning
experiences/outcomes.
3. To receive clinical supervision and child protection group supervision in
accordance with Organisation standards of practice.
4. To undertake and participate in the appraisal and personal development plan
system to enable a focus on personal and professional development.
5. To maintain accurate contemporaneous school nursing documentation in
accordance with Organisation standards of practice.
6 To attend School Nursing Forums and Team meetings and other meetings as requested by the team leader/ Operational Lead to take minutes as required.

Please see the attached job description and person specification for further details on this vacancy.