Counselling Services Administrator

3 months ago


Thurrock, United Kingdom St Luke's Hospice Full time

**To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the HR Team using the chat function on our careers page or calling 01268 524 973.**:
**St Luke's Hospice is a local charity providing compassionate care to individuals who are dealing with illnesses that are no longer curable. We strive to promote dignity in the final stages of life and empower individuals to make their own decisions, from the time of diagnosis.**

We are currently seeking a dedicated and organised Counselling Services Administrator to join our team. This individual will have a key role in assisting our Dove Adult Community Bereavement Service in delivering the highest standard of care to our clients. This is an exciting opportunity for someone who is passionate about administration and looking to make a significant contribution to our valuable services at St. Luke's Hospice.

**About the role**

As a Counselling Services Administrator, you will play a crucial role in supporting our team of Counsellors in terms of scheduling appointments, maintaining client records, and performing administrative functions. Your role would be key in ensuring the smooth operation of our service.

**Salary**: £21,122 to £23,286 per year pro rata (actual: £12,673 to £13,971 per year)
**Contract**: Permanent
**Hours**: Part-time, 22.5 hours per week, (days to be determined)
**Location**: In-person, Thurrock Hospice

**Main responsibilities include**:

- Managing schedules and appointments for our team of Counsellors.
- Maintaining and updating client records in line with legal guidelines.
- Supporting the team with administrative tasks.
- Ensuring confidential, secure, and effective information management.
- Assisting with the coordination of the bereavement services activities.
- Communicating with clients and their families in a sensitive and professional manner.

**About you**:

- Previous administrative experience, preferably in a healthcare setting.
- Strong organisational and time management skills.
- Excellent communication skills, both written and verbal.
- Proficient in the use of standard office software and database systems.
- A sensitive, professional, and compassionate approach. A commitment to the mission and values of St Luke's Hospice.

If you would like to know more about this job and its requirements, or to discuss access requirements for disabled applicants, please contact the HR team via the chat function on our careers page or call 01268 524 973.

**About applying**

**Right to Work**

All applicants for positions at St Luke's Hospice must have the legal right to work in the UK. Unfortunately, we are not able to sponsor work permits or visas.

**Belonging, Equity, Diversity, and Inclusion**
- Department- Dove Adult Community Bereavement Service- Role- Administrator- Locations- Thurrock Hospice- Contact Human Resources Team HR**About St. Luke's Hospice**:
We are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.

Our care considers people’s medical, spiritual and emotional needs, including support for loved ones and carers. Anyone living in Basildon and Thurrock can call on us 24 hours a day, seven days a week.

Working alongside other healthcare providers, our specialist services are available at the hospice, out in the community or in a person’s place of residence. Together, we fulfil people’s choices at the end of their life.

We are a charity and the services we provide are free. We rely on voluntary income from local people to deliver the care they deserve.
- Founded in 1983- Co-workers 650- Turnover £9.8M



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