HR Shared Services Role

6 months ago

Chester, United Kingdom Sykes Cottages Full time

**About the Role**:
**Our People and Culture Team have the opportunity for a Trainee HR Officer to take up their latest career challenge within a leading name in holiday industry.**

**In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our fantastic company benefits**

Paying a salary up to £22,500 per annum
Plus access to our annual STIP (annual company-wide bonus) scheme with up to an additional 10% of your salary
️ 33 days annual leave including bank holidays
Plus an additional day off for your Birthday
***Plus an additional two volunteering days per year
A flexible hybrid-working policy, with a min two days a week from our Chester head office
An enhanced maternity and paternity policy
Inclusive and supportive work environment
✨ Employee discounts and benefits with your wellbeing at the centre
Opportunities for career progression, personal development and opportunities to be recognised
Comprehensive training and development programs to set you up for success
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
️‍ ️ On-site gym at our Chester HQ

You will provide a high quality, professional HR administrative support service to managers and team members across the Forge Holiday Group and its subsidiary companies (Sykes Cottages, Forest Holidays, UKcaravans4hire).

This will include ensuring the HR Shared Services function operates efficiently and effectively in line with SLA & KPI requirements to provide the best people experience possible and system data accuracy.

**Your Responsibilities**:

- Ensure that all HR administration, such as creating offers of employment, contractual changes and leavers, are produced accurately and on time.
- Responsible for responding to employment reference requests and employment confirmation requests for mortgage/rentals.
- Responsible for obtaining employment reference requests for new joiners.
- Assist with cleansing activities to ensure employee data in the HR system is accurate.
- Management of the HR Inbox for employee and manager queries and directing queries to the correct HR Officer.
- Proactively contribute to People processes and procedure improvements where necessary to enhance the HR Shared Services provision and customer experience.
- Ensure the integrity of HR data within the HR System by accurately inputting, updating and maintaining all team member data.
- Provide an efficient internal service by adhering to pre-set standards/SLA’s, ensuring all transactions are completed accurately and on time.
- Provide timely and professional responses to queries and issues raised by team members and managers with a focus on adding value and excellent customer service.
- Provide administration assistance as required in purchasing arrangements, including the receipt of goods, processing orders and invoices within the SAP system.
- Work collaboratively with the wider People & Culture function to ensure consistency in service and standards.
- Compliance with GDPR at all times when managing, processing, and sharing personal data.
- Any other duties that are within the scope, spirit and purpose of the role as requested by your line manager or wider management team.
- Able to assist the HR Shared Services team with any other duties as required.

**Skills and Qualifications**:
We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success

By _Being One Team, Owning it, Communicating Honestl_y and showcasing a devotion to _Learning, Growing and Innovating_, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.

First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills:

- Previous administration experience.
- Can demonstrate an ability to constructively challenge behaviours and ways of working and come up with fresh ideas of working to benefit the HR team and wider business.
- Excellent communication skills, both written and verbal.

Although standouts will also have:

- Experience using a HR system would be an advantage.
- Successfully achieved either a Human Resources or Business qualification.
- Excellent IT skills (in particular, Microsoft Excel skills such as VLOOKUP, Pivot Tables, Formulars).
- Excellent organisational skills.

**If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply

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