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Customer Service Advisor

3 months ago

Accrington, United Kingdom World Options Ltd Full time

World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team.

Our Mission ‘Be Global’ symbolizes who we are, how we work and our attitude towards expansion. Having grown from a team of five to employing hundreds of individuals throughout offices across the Globe, our Global journey has become a reality and continues to be our focus.

People, Innovation and Talent are the core of our organization and we endeavour to commit to our people by providing exciting opportunities for development whilst ensuring we maintain a people focused culture, as we continue to expand. We are looking a passionate **Customer Service Advisor** to join our head office team in Accrington.

The role is predominately telephone based, therefore you will need to have excellent telephone communication skills.

This is a complex and varied role in an exciting, friendly and busy customer service environment, providing a great opportunity for someone to enhance their skills.

**Required Experience**:

- Knowledge of couriers including UPS, DHL, TNT and FedEx and use of air and road freight would be an advantage

**Responsibilities Include**:

- Liaising with World Options franchisees and their staff
- Solving any courier delivery issues arising from customers using the company’s online shipping portal
- Resolving shipment queries and acting as a liaison between World Options franchisees customers and the main couriers
- An ability to multi-task and prioritise as well as work to courier set time limits is essential
- You will be joining a team of customer service advisors within a growing company with an ethos of co-operative teamwork and support for each other, working alongside various other teams within the company.

**Benefits**
- Salary £21,500 - £22,000
- 21 days rising with service to a max of 28 plus 8 bank holidays
- Volunteer day initiative
- Hybrid working (60/40)
- Ongoing training and development

**Salary**: £20,500.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Accrington