Aftersales Service Advisor

3 weeks ago


Accrington, Lancashire, United Kingdom The Solution Automotive Limited Full time
Aftersales Advisor Job Description

We are seeking an experienced Aftersales Advisor to join our team at The Solution Automotive Limited. As a key member of our Aftersales department, you will be responsible for providing exceptional customer service and ensuring the best possible experience for our customers.

Key Responsibilities:
  • Provide excellent customer service and ensure customer satisfaction
  • Check vehicles in and out, and liaise with customers to secure future work
  • Deal with customers' requirements for service and repair work in an efficient and courteous manner
  • Deal with trade customers in the Parts department
  • Assist with workshop and stock upkeep
  • Carry out systematic follow-up, up-sell, and prospecting activities to maintain and build service department volume
  • Promote additional products and services, and work with the Workshop Controller and Service Manager
Requirements:
  • Experience in the Aftersales Advisor role, ideally within a franchised car dealership
  • Excellent customer service skills and experience
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong communication and interpersonal skills
What We Offer:
  • Competitive salary and bonus scheme
  • 25 days annual holiday rising to 27 days
  • Manufacturer training and development
  • Family-run business with a supportive team
  • Pension scheme and life insurance benefit
  • Staff referral scheme and employee discount


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