Customer Experience Associate

4 weeks ago

Northampton, United Kingdom ID Card Centre Limited Full time

**Customer Experience Associate**
- **Starting £11.50 - £12.20 per hour**:

- ** 37.5 hours a week**:

- ** Monday to Friday (no evening or weekend work)**:

- ** 28 days Holiday inclusive of Bank Holidays**:

- ** This is an office based role not remote or hybrid**
- ** Are you looking for a company that will recognise your talents, value your input and support your growth?**:

- ** Do you appreciate the talent and skill involved in true customer experience delivery?**

Due to continuous development and growth, we are now looking for additional team members to join our exceptional Customer Experience Team the foundation of the Sales Department

Youll be looking to join a Culture that is supportive and collaborative with a positive can do energy. Where youre all working together to achieve a common goal and asking for help, learning and owning mistakes is all part of healthy growth and development.

As a Customer Experience Associate, you will support customers and our Sales Executives in every step of the sales process from quoting to keying the orders to ensuring successful delivery and product satisfaction.

The role involves:

- Processing orders
- Handling customer queries
- Preparing and following up customer quotations
- Ongoing customer account support
- Contacting dormant customers
- Customer satisfaction follow up calls
- Keeping the CRM up-to-date
- Working to our processes and SLAs, improving and implementing new processes where required

**About You**

If you also have a great work ethic and a drive to learn and succeed and be the best you can be then youll have a head start Youll be task and target driven with a desire to achieve personal and company targets.

Were also looking for:

- Strong administrative and customer service skills
- Excellent written and verbal communication
- Logical and proactive approach to problem solving
- Excellent attention to detail
- Organised & efficient with good time management and ability to prioritise workload
- Grade C/4 or above in GCSE Maths and English
- A good working knowledge of Microsoft Office is essential

**What we will offer you**
- 28 days holiday inclusive of Bank Holidays
- Cash health plan
- Pension scheme
- Christmas shutdown
- Employee of the month and employee recognition schemes
- 24 hour GP advice line
- 24 hour counselling, legal and financial advice line
- Discounted cinema, restaurants and high street discount vouchers
- Opportunities to progress within an expanding business
- Ongoing training and opportunities for career progression
- Opportunity to earn quarterly and annual performance bonus

**About Us**

ID Card Centre is a multi-award winning supplier of a complete range of identity and security related products including ID card printers, ID and access control cards, lanyards and printer ribbons. Youll be working with our customers from across a range of industries in the public and private sectors, predominantly education, health care, facilities management, and events.

The role is based at our brand new, purpose built offices in NN2, in walking distance of major bus routes and supermarkets.

This is an ideal opportunity for someone with a customer service or administrative background to work within an established, fast growing company, where the values of exceptional customer service and care, trust, honesty and positivity are at the heart of what we do.

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