Customer Experience Associate
7 months ago
**Customer Experience Associate**
- **Starting £11.50 - £12.20 per hour**:
- ** 37.5 hours a week**:
- ** Monday to Friday (no evening or weekend work)**:
- ** 28 days Holiday inclusive of Bank Holidays**:
- ** This is an office based role not remote or hybrid**
- ** Are you looking for a company that will recognise your talents, value your input and support your growth?**:
- ** Do you appreciate the talent and skill involved in true customer experience delivery?**
Due to continuous development and growth, we are now looking for additional team members to join our exceptional Customer Experience Team the foundation of the Sales Department
Youll be looking to join a Culture that is supportive and collaborative with a positive can do energy. Where youre all working together to achieve a common goal and asking for help, learning and owning mistakes is all part of healthy growth and development.
As a Customer Experience Associate, you will support customers and our Sales Executives in every step of the sales process from quoting to keying the orders to ensuring successful delivery and product satisfaction.
The role involves:
- Processing orders
- Handling customer queries
- Preparing and following up customer quotations
- Ongoing customer account support
- Contacting dormant customers
- Customer satisfaction follow up calls
- Keeping the CRM up-to-date
- Working to our processes and SLAs, improving and implementing new processes where required
**About You**
If you also have a great work ethic and a drive to learn and succeed and be the best you can be then youll have a head start Youll be task and target driven with a desire to achieve personal and company targets.
Were also looking for:
- Strong administrative and customer service skills
- Excellent written and verbal communication
- Logical and proactive approach to problem solving
- Excellent attention to detail
- Organised & efficient with good time management and ability to prioritise workload
- Grade C/4 or above in GCSE Maths and English
- A good working knowledge of Microsoft Office is essential
**What we will offer you**
- 28 days holiday inclusive of Bank Holidays
- Cash health plan
- Pension scheme
- Christmas shutdown
- Employee of the month and employee recognition schemes
- 24 hour GP advice line
- 24 hour counselling, legal and financial advice line
- Discounted cinema, restaurants and high street discount vouchers
- Opportunities to progress within an expanding business
- Ongoing training and opportunities for career progression
- Opportunity to earn quarterly and annual performance bonus
**About Us**
ID Card Centre is a multi-award winning supplier of a complete range of identity and security related products including ID card printers, ID and access control cards, lanyards and printer ribbons. Youll be working with our customers from across a range of industries in the public and private sectors, predominantly education, health care, facilities management, and events.
The role is based at our brand new, purpose built offices in NN2, in walking distance of major bus routes and supermarkets.
This is an ideal opportunity for someone with a customer service or administrative background to work within an established, fast growing company, where the values of exceptional customer service and care, trust, honesty and positivity are at the heart of what we do.
-
Customer Experience Associate
2 weeks ago
Northampton, Northamptonshire, United Kingdom Randstad Enterprise Full timeJob Summary:We are seeking a highly motivated and detail-oriented Customer Experience Associate to join our team at Randstad Enterprise. This role will be based out of Northampton and will provide a service to the wider Sales teams that creates the best possible customer outcomes and experience.The successful candidate will develop and maintain relationships...
-
Customer Experience Associate
6 months ago
Northampton, United Kingdom ID Card Centre Limited Full time**Customer Experience Associate £11.44 per hour** **Up to 40 hours a week (some flexibility can be offered)** **Monday to Friday** **28 days Holiday inclusive of Bank Holidays** **This is an office based role not remote or hybrid** - ** Are you looking for a rewarding role?**: - ** Are you looking for a company that will recognise your talents, value...
-
Customer Service Associate
3 weeks ago
Northampton, Northamptonshire, United Kingdom NEXT Full timeJob DescriptionWe are seeking a Customer Service Associate to join our team at NEXT. As a Customer Service Associate, you will be responsible for providing exceptional customer service and ensuring that customers have an enjoyable shopping experience.About the Role:Main Responsibilities:Provide fast and friendly service to all customers, helping them find...
-
Test Centre Experience Associate Leader
3 weeks ago
Northampton, Northamptonshire, United Kingdom Austin Fraser Full timeJob DescriptionAustin Fraser is seeking a Test Centre Experience Associate Leader to oversee the supervision and invigilation of Driving Theory Tests. This exciting opportunity will allow you to utilise your skills and experience to coach and support test centre associates, ensuring they meet their targets and achieve their goals.About the RoleLead a team of...
-
Customer Service Associate
2 weeks ago
Northampton, Northamptonshire, United Kingdom NEXT Full timeWe are seeking a Customer Service Associate to join our team at NEXT. As a key member of our sales floor team, you will be responsible for providing an exceptional customer experience, answering questions, and resolving issues in a timely and professional manner.About the Role:Key responsibilities include greeting customers, responding to inquiries, and...
-
Customer Service Associate
1 month ago
Northampton, Northamptonshire, United Kingdom Screwfix Direct Ltd Full timeAre you looking for a rewarding career in retail? Look no further! Screwfix Direct Ltd is seeking a highly motivated Customer Service Associate to join our team. As a key point of contact for our customers, you will be responsible for providing exceptional customer service, resolving issues promptly, and promoting our products and services.About the...
-
Customer Service Associate
3 days ago
Northampton, United Kingdom Barclays Full time**Customer Service Associate** **Liverpool/Hybrid** **Rotating between 7am and 11pm Monday - Sunday** As a Barclays Customer Service Associate you will be at the forefront of our obsession with customers. Helping them with a personal approach, providing solutions to best suit their specific needs. We are looking for colleagues who have empathy,...
-
Technical Customer Service Associate
3 days ago
Northampton, United Kingdom Barclays Full time**Job: Customer Service Associate** **Location: Northampton and Knutsford** **Salary: £23,500 per annum + Excellent Benefits** **Shifts: Monday - Sunday - 7am to 11pm** As a Barclays Technical Customer Service Associate you will take ownership of an exceptional customer and client experience and strengthen relationships by effectively engaging with...
-
Customer Experience Professional
2 weeks ago
Northampton, Northamptonshire, United Kingdom Euro London Appointments Full timeAre you looking for a challenging role that utilizes your Norwegian language skills and customer service experience? Euro London Appointments is recruiting a Customer Experience Professional to join their growing team. The ideal candidate will have native or near-native proficiency in Norwegian, strong communication skills, and experience in a...
-
Customer Experience Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Grosvenor Casinos Limited Full timeWe are looking for a dedicated Customer Experience Representative to join our team at Grosvenor Casinos Limited. This role offers an estimated annual salary of £19,000 - £23,000.Job Overview:About the Role: As a Customer Experience Representative, you will be responsible for delivering exceptional customer experiences and ensuring that all customers have...
-
Sales Floor Experience Associate
2 weeks ago
Northampton, Northamptonshire, United Kingdom NEXT Full timeWhat We OfferWe are committed to supporting the growth and development of our employees. As a Sales Floor Experience Associate, you can expect:A competitive salary of £20,000 per annumOngoing training and development opportunities to enhance your skills and knowledgeFlexible working options to suit your lifestyleRecognition and rewards for excellent...
-
Customer Experience Advisor
3 months ago
Northampton, Northamptonshire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Northampton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...
-
Customer Experience Specialist
3 weeks ago
Northampton, Northamptonshire, United Kingdom BODYPOWER SPORTS LTD Full timeAbout UsAt BODYPOWER SPORTS LTD, we are dedicated to delivering exceptional customer service.Job OverviewWe are seeking a highly skilled Customer Experience Specialist to join our team. This role is responsible for providing outstanding customer support and ensuring customer satisfaction.Key ResponsibilitiesLiaise with customers via phone, email or in-person...
-
Customer Experience Advisor
3 weeks ago
Northampton, Northamptonshire, United Kingdom BODYPOWER SPORTS LTD Full time £25,350We are looking for a highly skilled Customer Experience Advisor to join our team at BODYPOWER SPORTS LTD. This role involves providing exceptional customer service, processing orders, and liaising with internal departments and external partners.The successful candidate will have excellent communication skills, experience in a customer-facing environment, and...
-
Customer Experience Executive
7 days ago
Northampton, United Kingdom Installations for Business Ltd Full time**Who We Are & What We Do**: We provide specialist communications services and support for UK businesses, with the best combination of next generation technology software and hardware, in bespoke solutions for our customer’s needs. We’re the chosen technology partner for so many companies, both large and small, because: We listen and treat all...
-
Customer Experience Specialist
3 months ago
Northampton, Northamptonshire, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Customer Experience Specialist at beBee Professionals, you will play a critical role in delivering exceptional customer service. Your key responsibilities will include:Managing customer interactions and resolving issues efficiently.Providing expert advice on our products and services.Collaborating with cross-functional teams to drive customer...
-
Customer Experience Advisor
3 months ago
Northampton, Northamptonshire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Northampton, UK.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, resolving queries efficiently and escalating when necessary.Offer accurate product and service information, ensuring...
-
Customer Experience Officer
7 months ago
Northampton, United Kingdom Kier Group Full timeWe're looking for a Customer Experience Officer to join our Transportation team based in Brixworth / Wellingborough. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy/sell leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share...
-
Customer Experience Director
2 weeks ago
Northampton, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full timeWALLACE HIND SELECTION LIMITED is seeking a highly skilled Customer Experience Director to develop and implement an after-sales strategy, systems, and day-to-day operations for our commercial refrigeration products.Job DescriptionDevelop, implement, and manage the company's after-sales strategy and systems.Design and implement robust service plans,...
-
Customer Experience Specialist
2 weeks ago
Northampton, Northamptonshire, United Kingdom Rank Group Full timeJob DescriptionGrosvenor Casino, Northampton, is a vibrant entertainment destination that offers a unique blend of gaming, dining, and socializing. As a Customer Experience Specialist, you will play a vital role in creating an unforgettable experience for our guests.Your primary responsibility will be to provide exceptional customer service, ensuring that...