Case Handler

2 months ago


Newcastle upon Tyne, United Kingdom Winn Group Full time

**Winn Group**, home to _Winn Solicitors, On Medical_ and _On Hire_, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

On Hire Limited, a market-leading, nationwide supplier of replacement vehicles and repair management solutions to victims of road traffic accidents.

We are recruiting for a Case Handler to deal with direct instructions from Winn Solicitors Ltd. Arranging the provision of credit hire, credit repair and credit recovery and storage services.

**Core Business Hours**: From 8am to 8pm Monday to Sunday (40 hours per week)

**Employee Benefits**:

- **Annual salary review**:

- **22 days holiday, plus bank holidays, and an additional birthday holiday**:

- **Three-day bonus holiday for full attendance**:

- **Additional holidays for long service**:

- **Training, development and career progression opportunities**:

- **Fully funded recognised training and qualifications**:

- **Employee discount scheme**:

- **Company social events**:

- **Employee Assistance Confidential Helpline**:

- **Death in service insurance (3x salary)**:

- **Staff referral bonus scheme**:

- **Annual flu jab and eye care scheme**
- Taking Instruction from clients to arrange a suitable booking in date for repairs and hire
- Arranging urgent recovery of vehicles of safe storage
- Managing a caseload and keep up to date on tasks by prioritising urgent instructions
- Review defendant evidence to provide rebuttal Reponses to support the recovery of credit hire charges
- Assessing the clients need for hire
- Liaise with body shops to agree standard rates and make repair arrangements

**Person Specification**:

- High attention to detail and accuracy
- Time Management and Organisation skills
- Experience of working towards deadlines and performance objectives
- Ability to work effectively within a team

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £21,673.60 per year

**Benefits**:

- Casual dress
- Flexitime
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Flexitime

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- NEWCASTLE UPON TYNE: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Flextime


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