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Apprentice Case Handler

4 months ago

Newcastle upon Tyne, United Kingdom Winn Group - Winn Solicitors Ltd Full time

**About Winn Group**

Winn Group, home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

Winn Solicitors is a Legal 500 company and market leaders in Personal Injury Law.

We are recruiting for an Apprentice Case Handler to become part of their team. This Claims Handler vacancy is within our successful First Response Team. The role requires the skills, personality, and character to enhance delivery of our service to both clients and stakeholders.
- Handle telephone enquiries from clients regarding their case, assessing the merits of their case and settling them in line with policy cover and legal liability.
- Build a positive relationship with each client and help them manage their expectations to deliver the appropriate outcome.
- Ensure accuracy in all aspects of claims handling including valuing PI claims, negotiating costs, using MOJ Portal, adhering to CPR and legislation.
- Handle claims queries in relation to policy cover, claim status, policy exclusions and excesses, ensuring more complex cases are referred to a Team Leader.
- Where appropriate, investigate claims to ensure payments are made only where a liability is established.
- Arrange and monitor provision of hire vehicles to the client, negotiate to control costs whilst adhering to deadlines and time constraints.
- Monitor receipt of engineer’s reports and payments regarding the same.
- Negotiate effectively with Third Party Insurers to ensure a fair settlement is achieved for the client and the company.

**What Apprenticeship Training will you Receive?**

The successful applicant will complete and obtain a Level 3 Business Administrator Qualification through Learning Curve Group.

You will be taught through:

- 4-6 Weekly 1-2-1 Sessions with your tutor
- 6 weekly hours of Off The Job Training
- The course is a 14 month long programme

**Next Steps**

**Requirements**:
**Desired Skills and Qualities**
- Ability to work in a fast-paced environment.
- Attention to detail and accuracy.
- Time management and organisation skills.
- Experience of working towards deadlines and performance objectives.
- Ability to work towards shared goals and objectives.
- Experience of demonstrating effective teamworking within a commercial environment.
- Cooperative and flexible approach.
- Ability to identify where problems may arise and adopt a solutions-focused approach.
- Demonstrate effective communication and good interpersonal skills.
- IT literate.
- Commitment to own personal development.

**Desired Qualifications**
- Minimum of 5 GCSE’s grades 4 or above (or equivalent) including Maths and English

**Eligibility Criteria**

**Benefits**
- Competitive base salary with annual review
- 20 days holiday, plus bank holidays, and an added birthday holiday
- Three-day bonus holiday for full attendance
- Additional holidays for long service
- Training, development and career progression opportunities
- Fully funded recognised training and qualifications
- Employee discount scheme
- Corporate Metro scheme
- Bike to work scheme
- Pension scheme contribution
- Company social events
- Physiotherapy sessions
- Employee Assistance Confidential Helpline
- Death in service insurance _(three times salary)_
- Staff referral bonus scheme
- Annual flu jab and eyecare scheme

**Salary**: £16,000.00 per year

Work Location: In person