Receptionist - Admin Support

3 weeks ago


Leamington Spa, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

Coventry and Warwickshire Partnership Trust.

Permanent Vacancies;
**Band 2 part-time -Admin Support/outpatient Receptionist**: 30 hrs/week

**Band 2 full time - Admin Support/outpatient Receptionist**: 37.5 hrs/week

(Job share would also be considered)

Working hours - 9am to 5pm (Mondays to Fridays)

Our Leamington Outpatients services is base at St Mary’s Lodge, Leamington Spa and supports Community Adult Mental Health Services delivering clinical out-patient and home treatment care to the local Warwickshire communities.

**Who we’re Seeking**: We’re looking for applicants ideally with previous admin/reception experience to join our current admin team in providing efficient and comprehensive administrative support to clinicians and managers, supporting the growing demand for provision of care within adult mental health services.

We are looking for someone who is friendly and approachable with effective communication skills, who can build good working relationships within a fast-paced environment. As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task.

We require applicants to share our vision to become an innovative, forward-thinking, and inclusive teaching organisation, enabling us to provide consistently high quality, safe, and compassionate care and to demonstrate our Trust values of compassion, respect, integrity, working together and seeking excellence to present a professional image and maintain the highest standards of customer service and confidentiality.

**Join our team and enjoy the following rewards**:
Annual leave starting at 27 days + BHs, rising to 33 days + BH’s,

Generous pension scheme,

Childcare vouchers,

Health and wellbeing offer’s for staff,

Reimbursement of eyesight checks,

Employee assistance programme (counselling, financial/legal support, etc),

On-line learning + qualification development programmes,

Coaching support,

Success awards, including long service vouchers, etc.

**The Job Role**: Providing effective reception support within a busy out-patients service, dealing with patient facing and clinical team queries, managing complex phone queries and providing comprehensive message taking. Accurate data inputting/management of our electronic care records system (Carenotes/BCP), managing clinic room bookings, sending appointment letters, scanning, uploading, printing, as well as other general day to day admin duties and the ability to exercise judgement and work unsupervised to meet deadlines.

**Skills and Experience**: Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems such as Carenotes/BCP, etc.

You may be required to travel to attend training, for which travel expenses would be paid.



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